Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Overview
As a Health/Human Service Case Manager II, you will work in the Division of Social Services’ Change Report Center, a specialized team and call center where clients report changes in their circumstances. You will process these changes and determine ongoing eligibility for programs such as Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Childcare, State Funded General Assistance (GA), and Temporary Assistance to Needy Families (TANF). You will also provide counseling, case management, and referrals for services not offered by DSS, helping meet the diverse needs of Delaware’s vulnerable and low‑income residents.
Essential Functions
Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services.
Develop a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions.
Conduct ongoing monitoring and assessment of service delivery, authorizing and recommending changes and adjustments.
Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms.
Establish effective working relationships with clients, family, community, and professional sources.
Provide guidance and relevant information to connect clients with needed services.
Provide information and case coordination on‑site, via email or telephone.
Supply information and responses to inquiries regarding services for clients, family, community, and government agencies.
May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis.
Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Perform other related duties as required.
Job Requirements
Six months of experience in case management including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Six months of experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience using an automated information system to enter, update, modify, delete, retrieve, and report on data.
Six months of experience in narrative report writing.
Conditions of Hire
Applicants must be legally authorized to work in the United States. Refer to our Job Seeker Resources for Form I‑9 and E‑Verify information.
DHSS does not provide employment‑based sponsorship.
Benefits
To learn more about our comprehensive benefit package, visit https://dhr.delaware.gov/benefits/.
Selection Process
Applications and supplemental questionnaires are evaluated based on a rating of your education, training, and experience as they relate to the job requirements. Please provide complete and accurate information on all application components.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. Please contact (800) 232‑5470 or email DHR_ADAConcerns@delaware.gov for support.
Equal Opportunity Statement
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek to hire a workforce representative of Delaware, including race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, and gender identity or expression.