Floating Case Manager, Washington Crossing/Amani Apts
1 day ago Be among the first 25 applicants
Role: Floating Case Manager
Reports to: Program Manager
Program: 1603-Housing Retention
Department: Permanent Housing
Location: Amani Apartments – 4200 W. Pico Blvd., Los Angeles, CA 90019 Washington Crossing – 4601 Washington Blvd., Los Angeles, CA 90016
Setting: 100% Onsite
Schedule: Monday – Friday, 8:00 am – 4:30 pm
Status: Full‑time/Non‑Exempt/Non‑Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Job Description Summary: Through the use of evidence‑based practices such as harm reduction, housing first, and trauma‑informed care, the Case Manager supports Clients’ housing stability, self‑sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best‑fit housing, the Case Manager works to implement interventions with recently housed Clients to support housing retention and coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life‑skills vital to successful transition from homelessness into permanent housing.
Essential Duties and Responsibilities
Maintain a caseload of approximately 20 high‑acuity Clients for intensive case management services (up to 40 if low acuity).
Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients’ treatment team.
Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma‑informed care, housing first principles, and professional boundaries.
Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients to improve quality of life and health outcomes.
Write and maintain accurate progress notes and data in electronic databases as required by the program and its funding sources.
Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
Assist Clients in applying for and obtaining all benefits to which they are entitled.
Coordinate appointments, transportation, and follow‑up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources.
Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area.
Support Clients by teaching and modeling life skills such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they are housed.
Communicate effectively with property managers and other third‑party partners.
Work cooperatively with multidisciplinary team, including participation in weekly staff meetings, direct supervision, and trainings.
Adapt workload as directed by supervisor in response to funder expectations.
Other duties, as assigned.
Qualifications
High School Diploma or GED or equivalent.
Bachelor’s degree preferred or a minimum of two years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Ability to work in a high‑tolerance Harm Reduction model with Clients experiencing multiple barriers.
Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport Clients in your personal vehicle.
Preferred Qualifications
Bachelor’s Degree.
Demonstrated knowledge of case management.
Work Environment
Combination of field and office environment.
Regularly required to sit, stand, bend; occasionally lift up to 35 lb.
On occasion walk or drive to different local sites.
Will necessitate working in busy and loud environments.
Will be exposed to elements like cold, heat, dust, noise, and odor.
May need to bend, stoop, twist, and sit throughout the day.
Expected Behaviors of All Staff
Act as a role model.
Demonstrate a sense of responsibility.
Continuously learn and improve.
Acknowledge your own areas of improvement.
Provide honest, specific, and direct feedback.
Create an environment where everyone is welcomed, valued, and respected.
Collaborate.
Equal Opportunity Employer
The People Concern is an equal‑opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.
About The People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. We provide a fully integrated system of care—including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing—tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403(b) & Matching)
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short‑ and Long‑Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More