The Float Care Coordinator will support the clinic and physician care teams by providing administrative and patient care services.
We are looking for a dedicated individual to work full‑time, Monday‑Friday 8:00 AM‑4:30 PM in our Brooklyn Park, Blaine, Coon Rapids, Otsego & Plymouth locations.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i‑Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Essential Functions
Provide communication and liaison between providers and patients
Build and maintain the physician schedule and scheduling template
Schedule patient appointments, surgeries, and diagnostic tests
Obtain referral and/or authorization requirements per insurance guidelines
Provide follow‑up to patient inquiries, contacting provider as necessary
Process mail and correspondence
Coordinate the transmission and acquisition of patient records
Administrative or medical office experience preferred
Medical terminology knowledge strongly preferred
Transcription experience, where applicable
Customer service experience
Benefits & Compensation
Actual starting pay will vary based on education, skills, and experience.
A $1,500.00 sign‑on bonus will be offered, payable on first paycheck with a 12‑month commitment. Internal applicants are not eligible for a sign‑on bonus.
We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.
Essential Requirements
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
Demonstrate prompt and reliable attendance.
Work in the clinic, office or surgery center during business hours.
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
Communicate and interact in a respectful and professional manner.
Prioritize workload while being flexible to meet the expectations of the daily operations.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
Understand and execute a variety of instructions.
Effectively operate equipment and communicate on and operate the phone system.
Work independently with minimal supervision.
Travel to other work locations, if required.
Performance expectations – I‑Health’s core values
Integrity – do the right thing and take responsibility for what you do and say.
Service – consistently contribute to delivering an exceptional experience.
Quality – act with high purpose, committed effort, and skillful execution to exceed expectations.
Teamwork – be a part of the whole; support each other positively.
Environmental Conditions
Clinic/office/surgery center setting
Notes
Infinite Health Collaborative (i‑Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
We participate in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here: http://www.uscis.gov/e-verify/employees
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and additional job functions are subject to modification.