Overview Be among the first 25 applicants. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. Expect to spend about 50% of time in the field visiting members in their homes or in long-term care facilities. If you are located in Maricopa County, AZ you will have the flexibility to work remotely as you take on some tough challenges.
Primary Responsibilities
Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team
We offer a challenging environment with clear direction and opportunities for development in other roles.
Required Qualifications
2+ years of case management experience serving members determined to have a Serious Mental Illness (SMI)
1+ years of case management experience serving elderly and/or persons with physical or developmental disabilities
1+ years of experience with MS Office, including Word, Excel, and Outlook
Access to reliable transportation and the ability to travel within assigned territory to meet with members and providers
Preferred Qualifications
Bachelor\'s degree in Psychology, Special Education, or Counseling
CCM certification
Experience working in team-based care
Experience in Managed Care
Social Work experience
Bilingual
Physical Requirements
Ability to transition from office to field locations multiple times per day
Ability to navigate multiple locations/terrains to visit employees, members and/or providers
Ability to transport equipment to and from field locations needed for visits (ex. laptop, portable printer, other materials, etc.)
Ability to remain stationary for long periods of time to complete computer or tablet work duties
All employees working remotely will be required to adhere to UnitedHealth Group\'s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer and drug-free workplace. Candidates are required to pass a drug test before beginning employment.