Family Housing Assistance Program Case Manager 2
Join to apply for the Family Housing Assistance Program Case Manager 2 role at Pinellas County Government
Direct message the job poster from Pinellas County Government
Do you have expertise working with the homeless to find housing? We have the ideal career move for you!
Human Services Case Manager 2 (Case Manager 2 – Family Housing Assistance Program) located at: 647 1st Avenue North, St. Petersburg, FL 33701. Work Schedule: Monday – Friday, 8 a.m. – 5 p.m., Occasional evening or weekend hours may be required. Position may be approved for partial remote work schedule in accordance with County Policy after an appropriate period of satisfactory performance.
Pinellas County Human Services’ Family Housing Assistance Program (FHAP) is a Housing First, Rapid Re‑housing program that provides a pathway for families experiencing homelessness to obtain permanent housing through individualized case management, time‑limited financial assistance, and targeted supportive services to foster maintenance of stable housing.
What You’ll Do
Case Management : Provide long‑term case management services for clients in your caseload (caseload size 15‑20). Assess, plan, coordinate, monitor, and advocate for the needs of clients. Conduct field visits to meet with clients in homes, shelters, and the community.
Assessment and Planning : Conduct thorough assessments utilizing the Family Service Prioritization Decision Assistance Tool (F‑SPDAT) to identify client needs, strengths, and goals. Develop individualized client service plans in collaboration with clients and interdisciplinary teams.
Coordination and Collaboration : Build relationships with families and work closely with internal teams and external partners to coordinate services, facilitate payments, and create a seamless support network for clients. Assist clients to locate and secure appropriate housing; negotiate with landlords and handle housing applications and leases when needed.
Monitoring and Evaluation : Regularly review and update client progress and adjust plans as needed. Monitor service delivery to ensure it aligns with established goals and objectives.
Client Empowerment : Empower clients to navigate challenges and build resilience. Educate clients on available resources, self‑management strategies, and empowerment techniques. Examples include budgeting and financial literacy skills, basic life and home care skills, job search, resume development, interview skills, and connections with employers, educational institutions, and training programs.
Documentation : Verify documentation and maintain accurate records of assessments, interventions, and outcomes. Ensure compliance with organizational standards and legal requirements. Adhere to confidentiality and privacy standards.
Advocacy : Be the voice for those who need it most and advocate for clients’ rights and access to essential services within the community.
What You Need To Have
Experience: Technical and professional experience in social casework related to client eligibility determination for housing and social services.
Degree: Social Work, Human Services, or a related field.
Six (6) years of experience as described above; or an Associate’s degree and four (4) years of experience; or a Bachelor’s degree and two (2) years of experience; or Master’s or higher-level degree and some experience; or an equivalent combination of education, training, and/or experience.
A valid Florida Driver License, in good standing, required for travel to offsite locations and trainings.
Assignment to work a variety of schedules including compulsory work periods in special, emergency, and/or disaster situations.
Participation in Pinellas County Employee Disaster Preparedness & Response operations.
Highly Desirable
Bachelor's Degree in Social Work, Human Services, or a related field.
Bilingual with full fluency in written and spoken Spanish.
Strong communication and interpersonal skills.
Critical thinking and problem‑solving skills.
Knowledge of services offered by the County and other community service agencies.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
Comprehensive Benefits Package: medical, dental, vision, life insurance, flexible spending accounts, and more.
Florida Retirement System (FRS): secure your financial future with a robust retirement plan.
Generous leave time: take advantage of time off to recharge and enjoy life outside of work.
Wellness Program: access to county gyms 24/7 and wellness programs.
Deferred compensation: build savings and plan for the future with flexible deferred compensation options.
To learn more, see What We Offer.
Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and abilities at the below link.