Overview Who We Are The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. The Road Home is an Equal Opportunity Employer. Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.
Benefits Summary The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week). Benefits include Health Care Plan (Medical, Dental & Vision), HSA, FSA, HRA (we reimburse part of your deductible), Retirement Plan (403B with TRH contribution and match), FREE Life Insurance for employees, Paid Time Off (Vacation, Sick & 12 Public Holidays), One Floating Holiday Per Year, Free Short Term & Long Term Disability, Employee Assistance Program, Free Training & Development, Tuition Assistance for a wide variety of classes, and Public Service Loan Forgiveness (PSLF) qualifying agency.
Job Summary The Family Case Manager will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The services provided include identifying and engaging with individuals in The Road Home’s Family Interim Non-Congregate Housing (FINCH) Resource Center and connecting them with resources in the community that will aid in their transition into housing. The Family Case Manager will work within the Resource Center team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a center-wide scale.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Location and Reporting Location Family Interim Non-Congregate Children Housing, 315 W. 3300 South, South Salt Lake, UT 84115
Reports to Family Engagement Supervisor
Position Details Position Status Full-Time, 40 hours
Shift 9am-5pm, Tuesday - Saturday or Sunday - Thursday
Grade, Salary Rate Grade 6, $18.90/Hour
FLSA Status Non-Exempt
Housing - Focus Help individuals experiencing homelessness get into housing
Assist guests in identifying barriers and connect them with appropriate resources in the community. Celebrating and assisting our guests and their belongings to move into their new homes.
Use agency vehicles to provide transportation for guests in their pursuit of housing.
Managing a Case Load Assisting our diverse population of guests on your set caseload to establish goals
Engage with all guests to connect them with resources and housing options
Follow agency guidelines to create healthy boundaries with guests
Daily collaboration with all departments promoting a healthy team environment
Seeking out, engaging, and networking with community partners to find housing options and additional resources
Attend daily open office hours as a team to interact and provide guests with resources to further their housing goals
Attend weekly team meetings and contribute to case conferencing conversations
Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed
Learn to Manage Crisis Utilizing the training we provide to jump into high-stress situations in an effective and trauma-informed way
Assist with de-escalation and crisis intervention with guests in crisis
Collaborate with the mental health clinician and others to find ways to support individuals with mental and behavioral health barriers
Ability to accept direction and constructive feedback from Supervisor
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
Promoting Best Practices Demonstrates awareness of and sensitivity to diverse populations
Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
*Other duties as assigned.
Education and Experience Experience working with diverse and vulnerable populations is preferred
Lived, work or volunteer experience preferred OR a degree in a related field
Skills and Requirements Strong interpersonal skills and ability to work with diverse populations
Excellent writing and documentation skills
Willing to be a proactive member of a team
Ability to work from a Trauma-Informed Care framework
Ability to work with community partners
Self-starter and self-directed
Ability to accept direction from Supervisor
Excellent organizational skills and strong computer skills
Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
Must pass a pre-employment background check and drug screen
Physical and Equipment Requirements Ability to lift 25 pounds
Ability to stand and walk for at least an hour at a time
Ability to drive a vehicle
End of posting.