The ECM Care Manager– Licensed Vocational Nurse (LVN) facilitates patient continuity of care with the ECM healthcare team and managed care plan. Under the clinical direction and oversight of the Primary Care Physician and Registered Nurse, the LVN coordinates care for patients needing support by collaborating with the patient, family, physician, nurses, and other members of the ECM healthcare team to identify needs and expedite valuable, appropriate, and cost-effective care.
The LVN will support an individualized care plan focused on disease management and prevention, and or development of improved strategies to benefit patients at risk. They will engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices, adopt life‑long healthy behaviors, close gaps in care, and reduce unnecessary ER utilization and hospital readmissions.
FLSA Status & Compensation Exempt
Salary Range: $75,000‑93,000
Reports To Director Of Medical Management
Location & Travel Salinas, CA
Up to 75% travel
Work Type & Schedule Regular
Full Time
Position Description Implement and support individualized patient care plans
Address patient risk factors and/or obstacles to care, including hospital/ER utilization
Facilitate engagement between the PCP and patient
Demonstrated ability to influence others while motivating them to change
Participation in required care coordination conferences
Maintain a predetermined patient caseload
Exercise sound clinical judgment, seek advice, and sign off from a Registered Nurse as appropriate
Take initiative in finding solutions to difficult and/or sensitive problems
Participate in quality gap closures
Work as a patient advocate
Perform miscellaneous job‑related duties as assigned
Knowledge & Skills Willingness & ability to interact with healthcare personnel within a variety of clinical settings
Understanding of HIPAA, Confidentiality Obligations, and nursing best practice
Demonstrated ability to work as part of a team
Excellent interpersonal and organizational skills
Execute workflows and collaborate with RNs and other members of the multidisciplinary care team
Knowledge of payor programs and quality metrics
Review clinical data to address care opportunities and healthcare utilization trends
Critical thinking, adaptability, and problem‑solving ability in a fast, complex environment
Strong autonomous problem‑solving ability, excellent time management, multitasking, and prioritization in a high‑volume environment with minimal supervision
Compassionate, stress‑resilient, and accurate documentation in medical records
Adaptable to new technologies and software
Physical/Mental Demands & Work Environment Regularly required to walk, bend, sit, talk, lift, or hear. Stand, walk, and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). May occasionally lift 10–25 pounds. Close vision required. May need to travel to healthcare practices. Noise level usually low to moderate.
Qualifications Current Vocational Nurse License
Two (2)+ years of experience in one or more of the following settings: Ambulatory Care Management
Valid driver’s license and ability to travel
Benefits Comprehensive, affordable insurance plans for our team and their families, a yearly wellness stipend, and paid parental leave. Learn more at COPE Health Solutions Benefits .
About COPE Health Solutions COPE Health Solutions is a national tech‑enabled services firm powering success for health plans and providers in risk arrangements. Our NCQA‑certified population health management platform and expert team bring deep expertise to improve financial performance and quality outcomes for all payers and providers. For more information, visit COPE Health Solutions .
To Apply To apply for this position or for more information about COPE Health Solutions, visit COPE Health Solutions Careers .