Enhanced Care Management (ECM) Lead Care Manager - San Joaquin County
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This range is provided by Pacific Health Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$27.00/yr - $30.00/yr
At Pacific Health Group, we’re more than just a healthcare organization—we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community‑based services that truly meet each individual’s needs. As a Lead Case Manager, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way.
Why This Role Matters - Holistic Impact and Compassionate Care
You won’t just coordinate clinical visits. You’ll respond to real‑life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
By forming strong, personal connections through frequent in‑person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
Advocacy and Going the Extra Mile
Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
You’ll be a consistent presence in members’ lives, making sure no detail goes overlooked and no obstacle remains unaddressed.
Shaping the Future of Care
Your hands‑on experience will generate insights that directly influence how our ECM programs evolve, ensuring we remain responsive to community needs.
By sharing feedback on what members truly need, you’ll help refine the processes and resources we use to serve diverse populations.
Responsibilities
Frequent In‑Person Visits to Members
Conduct multiple on‑site visits each month in members’ homes, shelters, or community centers to establish trust, gather first‑hand insights, and address concerns right away.
Comprehensive Care Coordination
Schedule doctor’s appointments, organize follow‑up care, link members to social services, and ensure they have the resources for a full continuum of support.
Case Management with a Heart
Empathize with members, remain in close contact by phone, video, and in‑person visits, and swiftly address any new barriers.
Resource Management
Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
Patient Advocacy
Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
Communication
Serve as the central point of contact, keeping members, families, healthcare teams, and community organizations aligned on care objectives.
Documentation
Maintain meticulous records of assessments, care plans, and progress notes to ensure transparency and accountability.
Continuous Improvement
Use data and first‑hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
Regulatory Compliance
Stay current on Medi‑Cal, CalAIM, and other regulations, ensuring all care management practices meet legal and quality‑of‑care standards.
Professional Development
Attend trainings, workshops, and webinars to sharpen skills in cultural competence, motivational interviewing, and crisis intervention.
Other Duties
Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.
Skills That Set You Apart
Genuine Empathy & Compassion
Needs Assessment & Care Planning
Service Coordination & Navigation
Client Advocacy
Motivational Interviewing
Problem‑Solving & Decision‑Making
Teamwork & Collaboration
Job Type: Full‑time
$27.00 - $30.00 per hour
Expected hours: 40 per week (8‑hour shift). Monday to Friday, 8:30 am PST – 5:00 pm PST.
Work Location: Hybrid remote in San Joaquin, CA – on the road.
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age, marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
Pre‑Employment Requirements
Must reside in San Joaquin County.
3‑5 years in case management, social services, or healthcare.
Familiarity with Medi‑Cal, CalAIM, and Enhanced Care Management.
Understanding of healthcare systems and local community resources.
Strong communication, empathy, and cultural competence.
Proven time‑management skills and attention to detail.
Competence using case management software and related tools.
Successful completion of a pre‑screen assessment required.
Valid California driver’s license (Class C minimum), a personal, operable vehicle with current liability insurance, and a satisfactory motor vehicle report (MVR) background check.
Benefits
Competitive salary and benefits package.
401(k), dental, vision, health, and life insurance.
Flexible schedule, paid time off, and employee assistance program.
Professional development opportunities.
Meaningful work impacting vulnerable community members.
Supportive team environment.
Application Information
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Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by Human Interaction – our recruiting and HR team. We remain true to our Equal Employment Opportunity (EEO) statement, ensuring every candidate is given fair and consistent consideration.