Disaster Case Manager – Catholic Charities Diocese of Charlotte
Position Summary: Works directly with individuals and families affected by a natural disaster, providing comprehensive case management support by assessing their needs, connecting them to available resources, and guiding them through the recovery process. Acts as a primary point of contact to ensure they receive necessary assistance to re‑establish normalcy after the disaster.
Responsibilities
Conduct intake interviews and assess needs of program participants; provide advocacy support and liaison to community social services agencies; advise participants or make referrals as appropriate.
Connect individuals with appropriate recovery programs, services and community organizations based on their assessed needs, such as FEMA assistance, housing grants, food banks and mental health support.
Verify eligibility for various disaster relief programs and assist with application processes.
Work closely with other disaster response organizations, government agencies and community partners to ensure coordinated service delivery.
Provide ongoing case coordination; develop case plans and financial plans; conduct home visits to address participant well‑being; as assigned, supervise the work of others to ensure provision of services.
Complete reports for all required entities; prepare and maintain statistical records and required documentation; maintain and keep current all participant records.
Maintain working relationships with staff and external resources to coordinate services and provide advocacy as needed.
Develop and facilitate collaborations with schools, parishes, community networks and other partners.
Participate in agency trainings, staff meetings and events.
Represent the program and agency in the community; respond to inquiries and make presentations regarding agency services.
Participate in the agency’s strategic planning and quality improvement processes.
Develop and coordinate enrichment opportunities and/or events for the program.
Other Responsibilities
Participate in staff meetings and training and development activities.
Prepare and maintain a reference manual for the position.
Perform other duties as required.
Qualifications
Bachelor’s degree from an accredited college or university preferred; additional experience may be accepted in lieu of a college degree.
Intermediate computer and technology skills.
Ability to participate in program planning and organization; work and communicate effectively with staff, volunteers, clientele and the public; promote agency programs and provide public relations; participate in peer review; prepare correspondence, records and reports.
Fluency in the English language (reading, writing and speaking).
Proficiency in Spanish may be required.
Work Environment
Responsibilities involve travel and work beyond the regularly scheduled workday.
Compensation
This is a non‑exempt full‑time, temporary position with salary and benefits offered.