Overview Job Information
State of Tennessee Job Information
Details:
Opening Date/Time: 04/01/2025 12:00AM Central Time
Closing Date/Time: 12/31/2025 11:59PM Central Time
Salary (Monthly): $3,687.00 - $5,532.00
Salary (Annually): $44,244.00 - $66,384.00
Job Type: Full-Time
City, State Location: Nashville, TN; Knoxville, TN; Cookeville, TN; Memphis, TN; Chattanooga, TN; Clarksville, TN; Murfreesboro, TN; Franklin, TN; Johnson City, TN; Jackson, TN; Hendersonville, TN; Kingsport, TN; Columbia, TN; Lebanon, TN; Morristown, TN; Shelbyville, TN; Tullahoma, TN; Sevierville, TN; Dickson, TN; Athens, TN; Cleveland, TN; Lawrenceburg, TN; Oak Ridge, TN
Department: Children's Services
Locations
LOCATION OF (350) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE
Qualifications Education and Experience: Graduation from an accredited college or university with a bachelor's degree.
Necessary Special Qualifications:
Complete a criminal history disclosure form in a manner approved by the appointing authority;
Must agree to release all records involving their criminal history to the appointing authority;
Must supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
Submit to a review of their status on the Department of Health's vulnerable person's registry;
Possess a valid motor vehicle operator's license at the time of appointment in some positions;
Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Children's Services.
Overview Summary: Under general supervision, is responsible for professional case management work of routine difficulty, and performs related work as required.
Distinguishing Features: This is the trainee/entry level class in the DCS Case Manager job series. An employee in this class learns to perform a variety of case management duties for children under State supervision, in State custody, or at risk of State custody, and their families. This class differs from DCS Case Manager 2 in that an incumbent of the latter is fully trained and functions at the working level.
Responsibilities Learns and adheres to departmental policy.
Learns to complete all training hours as required by the Department.
Responsibilities (continued) Learns to determine if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for a safety plan.
Learns to make recommendations for reunification or termination of parental rights.
Learns to monitor adoptive and foster families to check the compatibility of the child with the family.
Learns to actively listen to concerns to make appropriate referrals.
Learns to coordinate and observe visitations for children in and out-of-home placements to ensure meaningful visitations.
Other Responsibilities Learns to prepare to participate and testify in court proceedings.
Learns to recruit adoptive/foster parents.
Learns to conduct intake interviews with individuals reporting suspected child abuse or neglect.
Learns to conduct interviews with child's family and collateral contacts (e.g. principals, neighbors, doctors, etc.).
Learns to gather demographic information on the child and family (e.g. Genogram, Ecomap, Lexus Nexus, etc.).
Learns to gather complete and accurate information (e.g. child's school records, psychological evaluation report or medical examination results.).
Learns to locate and identify natural, formal, and informal supports.
Learns to recognize and acknowledge the rights of families.
Learns to document accurate information from an interview and prepare reports for court.
Learns to conduct ongoing assessments of all incoming information and complete required assessments in a timely manner (e.g. Family Functional, CANS, YLS, FAST, etc.).
Works flexible hours including weekends, holidays, and after hours.
Learns to regularly conduct home visits to assess the safety of homes.
Learns to conduct multiple and on-going face-to-face visits with children, resource families, providers, kinship homes and other relevant entities.
Learns to schedule appointments as necessary and needed.
Learns to communicate effectively what the issues are to build solutions; engage with children and families to build a trustful relationship; encourage clients to be self-sufficient to overcome barriers and achieve permanency.
Learns to arrive on time and prepared for meetings; respond timely, appropriately and respectfully with families, providers, and co-workers.
Learns to respond timely to fill-up with action steps.
Learns to transport children to various appointments, safely and securely; assist child in preparing for placement, to include monitoring and sitting with child while they await placement (e.g. adoption, reunification, permanent guardianship, etc.).
Learns to address inappropriate behaviors and/or actions with clients, service providers, resource parents, etc.
Learns to convene and identify members for a Child and Family Team Meetings that will work collaboratively with the Case Manager to develop action steps and goals to be accomplished by the child and family; participate as an active member of a team; support and rely on team members for additional knowledge and help when needed.
Learns to operate computer programs (e.g. Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental systems for entering child welfare information (TFACTS), etc.).
Learns to review and explain relevant documents to clients.
Learns to operate office machinery; scan documents, operate a camera.
Learns to make referrals for service providers; work collaboratively with law enforcement officials and multi-disciplinary teams; train adoptive/foster parents and community; work with service providers to receive information.
Learns to administer drug screens analysis.
Learns to maintain and update case files; obtain appropriate signatures on required documents; answer and return all correspondence in a timely manner.
Competencies Decision Quality
Problem Solving
Priority Setting
Time Management
Conflict Management
Sizing Up People
Drive For Results
Perseverance
Organizational Agility
Written Communications
Building Effective Teams
Ethics and Values
Knowledge Knowledge of computer and office equipment
Skills The skill to manage one's own time
The skill to actively listen to others
The skill to organize work efficiently and effectively
The skill to use problem solving techniques in daily work
The skill to understand written sentences and paragraphs in work related documents
The skill to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
The skill to make appropriate decisions on a daily basis
Abilities The ability to be culturally sensitive in the work environment
The ability to demonstrate warmth and empathy when working with children and families
The ability to demonstrate self control in daily situations
The ability to demonstrate critical thinking in the work environment
The ability to handle daily stressful situations in the work environment
The ability to demonstrate flexibility in the work environment
The ability to be a team player in the work environment
Tools & Equipment Electronic devices
Computers
Motor vehicles