DCM Case Manager Supervisor - Clearwater, FL The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.
Note: Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.
Responsibilities Provide Vision and Leadership: Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors' needs are addressed.
Develop and Empower Staff: Ensure assigned staff are trained, supported, and motivated to meet program deliverables.
Ensure Quality and Compliance: Staff Disaster Case Manager caseloads on a weekly basis to ensure equitable distribution and manageable workloads.
Collaborate and Drive Results: Meet regularly with Supervisors and Program Managers to evaluate outcomes, address challenges, and recommend improvements.
Promote Growth and Professional Development: Identify training needs and encourage staff to participate in workshops, seminars, and FEMA/state trainings.
Foster Collaboration and Community Trust: Maintain open communication with staff, survivors, and community partners.
Other Duties: Perform additional responsibilities as assigned to ensure program success and organizational growth.
Qualifications EDUCATION: Bachelor's degree in behavioral sciences, human services, or social services fields.
EXPERIENCE: 4+ years' prior experience in child welfare, emergency disaster response and/or recovery environments.
LANGUAGE: Bilingual (English/Spanish) communication skills are preferred.
LICENCES: Driver's License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
Endeavors is an equal opportunities employer and provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.