Customer Care Manager / Scheduler / Healthcare Administrator
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We are seeking a dedicated and detail-oriented Customer Care Manager / Scheduler to join our healthcare team. The CCM/Scheduler is responsible for coordinating, scheduling, and managing care services for clients while ensuring that our Certified Nursing Assistants (CNAs), Nurses, and other healthcare professionals are efficiently matched to client needs.
Base pay range: $40,000–$44,000 per year.
Job type: Full-time.
Key Responsibilities
Manage and maintain the client scheduling process, ensuring timely and accurate staffing of caregivers and nurses.
Match caregivers to clients based on skills, experience, and client preferences.
Oversee daily operations related to staffing, scheduling, and client service coordination.
Maintain accurate documentation, compliance, and adherence to BrightStar Care policies and healthcare regulations.
Build and maintain strong relationships with clients, families, and healthcare professionals to ensure satisfaction and quality of care.
Monitor and address client and employee feedback promptly and professionally.
Collaborate with leadership to improve scheduling processes, workflows, and service delivery.
Requirements
Previous experience in a healthcare administrative role is preferred; scheduling experience in a high‑paced environment strongly preferred.
Familiarity with scheduling processes and health information management practices.
Excellent communication skills, both verbal and written.
Ability to work independently as well as part of a team in a fast‑paced environment.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
Skills
Strong attention to detail and ability to manage multiple priorities.
Excellent communication and customer service skills.
Ability to remain calm and professional in a fast‑paced environment.
Proficiency in scheduling employees to shifts.
Preferred Experience
Experience managing or coordinating CNAs, LPNs, and RNs in a home care or healthcare staffing environment.
Benefits
Paid Time Off
Holiday Paid Time Off
Sick Leave
Schedule
Monday to Friday
8:00 am – 5:00 pm
On-Call Days
Experience Requirements
Customer service: 1 year (Required)
Computer skills: 1 year (Required)
Scheduling: 1 year (Preferred)
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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