Customer Care Coordinator - Order Experience I
Numotion, the nation's leading provider of Complex Rehabilitation Technology, is seeking a Customer Care Coordinator to join our Rochester, NY team. The role will assist individuals with disabilities by providing medically necessary mobility products and services, enabling active participation in everyday life.
Description
The Coordinator will maintain exceptional customer service, manage new equipment orders, verify reimbursement eligibility, coordinate service delivery, and address customer inquiries and complaints. Responsibilities include receiving and implementing orders, determining funding eligibility, coordinating ATP and seating technician scheduling, resolving issues without additional transfers, de‑escalating customer concerns, meeting productivity and performance standards, and adhering to policies and regulations.
Pay Range
$18.38 to $23.90 per hour. Pay is dependent on facts and circumstances.
Required Skills
High school diploma or GED equivalent
Minimum one year of customer service experience
Strong written and verbal communication skills
Strong listening, organization, and priority setting skills
Ability to work in a fast‑paced environment and juggle multiple priorities
Ability to think quickly, assess a situation, and make a sound decision
Ability to provide best‑in‑class customer service
Working knowledge of service order processing
Knowledge of complex rehabilitation equipment and products
Prior experience in the durable medical equipment industry
Exceptional interpersonal and problem‑solving skills
Proficiency in MS Word, Excel, PowerPoint, and Outlook
Ability to work overtime as needed
Required Experience
Customer service roles, preferably in healthcare or related fields
Insurance verification and understanding of medical documentation
Order processing and data entry with high level of accuracy
Handling customer inquiries and resolving issues effectively
Coordinating with technical staff for scheduling evaluations and adjustments
Working with diverse mix of customers and meeting unique needs
Adhering to company policies, procedures, and regulatory requirements
Experience with complex rehabilitation equipment is highly desirable
Experience in the durable medical equipment industry is a plus
Using computer systems for data management and communication tools
Benefits
Competitive compensation package including medical, dental, vision, disability coverage, a 401(k), and life insurance.
Equal Opportunity Statement
Numotion is an equal opportunity employer. We are committed to cultivating an inclusive work environment and require a drug test before employment.