Overview Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal , for three years in a row and we'vebeen officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.
Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Raleigh, NC. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.
Key Responsibilities:
Provide excellent internal and external customer service
Answer and fieldcustomer service calls and determine the appropriate action
Provide administrative/clerical support for the Customer Care team
Prepare and maintain customer records, job files and database tracking logs
Follow-up with customers, subcontractors and vendors as necessary
Prepare and distribute weekly and monthly reports
Prepare and distribute New Homeowner Orientation binders
Various other administrative/clerical duties
Knowledge and Skills:
Exceptional customer service skills
Proven ability to address tense customer interactions appropriately
Upbeat and positive/can do attitude
Strong verbal and written communication skills with great listening skills
Ability tofollow throughto a satisfactory conclusion
Strong computer skills including Word, Excel, and data entry
Must be organized, detail-minded and adaptable
Requirements:
3-5 years previous office/administrative experience
High school degree required; Associates or Bachelor’s a plus
Office work experience required
Previous experience in the homebuilding industry a plus
Premier Benefits to Support YOU:
We offer a comprehensive benefits package, including:
Medical, dental and vision
Life, AD&D, and critical illness insurance
Wellness rewards
401(k) savings plan
Profit Sharing
Paid time off increasing with tenure
Tuition reimbursement
Long and short disability and Parental leave
Employee discount program on the purchase of a Drees Home
Employee Assistance Program and much more!
This position is notin a call center environment.
Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans.
Join a special team that works together to make Drees a successful company and a rewarding place to work!
Summary Equal Opportunity Employer / Drug-Free Work Place
T o learn more about Drees Homes, please visit our website - www.dreeshomes.com