Customer Care Coordinator - Dispatch
We are all equally human. Join us.
At Hope Network, over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.
▶️Watch how we create comebacks.
Why Join Our Team?
We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:
- Medical, Vision, & Dental Care
- 403(b) Retirement Plan
- Paid Time Off
- Educational Reimbursement
- Career-Pathing
- Paid Training
- Employee Referral Bonus
With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.
What You’ll Do
- Act as a liaison between drivers and those that are scheduling rides.
- Keep record of driver attendance, tardies on the log central sheet.
- Provide resources to chauffeurs to fulfill their job requirements, including keys, vehicle, manifest, forms, instructions, etc.
- Create assigned route schedules with the goal of making 100% on time transport of passengers.
- Communicate via two-way radio or cell phone (Tablet) any cancelations or changes to the drivers while they are on the road.
- Answer and direct phone calls to appropriate staff or complete task requested of caller.
- Assist drivers with emergencies by determining the best way to address the emergency, sending additional staff, fire, police, emergency unit, verbal support and guidance. Ensuring communication with appropriate person(s) as soon as possible.
Qualifications
- Minimum Education required: High school diploma or GED.
- Minimum 6 months prior work experience in a customer service position.
- Prior work experience in transportation services, as either a chauffeur or dispatcher working with senior citizens and/or disabled individuals preferred
- Valid driver’s license and acceptable driving record in accordance with Hope Network’s policies.
- Must have, or obtain within 3 months of hire, a chauffeurs license.
- Ability to use a variety of office equipment – including a multi-line phone system, copiers, fax machines, two-way radios, tablets, etc.
Our Commitment to Inclusion
Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.