Overview TITLE OF POSITION: Crisis Case Manager
QUALIFICATIONS: B.A. or B.S. in psychology, sociology, or social work from a regionally accredited university and certification by DCF upon completion of case management training. Must pass KBI, DCF child & adult abuse registry, motor vehicle screen, and background checks. Must have reliable and insured transportation.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Effective interpersonal, oral, and written communication skills
Ability to remain calm and function in a crisis situation
Emotionally mature, sound judgment, and have a steady disposition
Must be able to relate to emotionally disturbed children and persistently mentally ill adults
Capable of working independently as well as part of a team
Basic knowledge of normal and abnormal human behavior
HOURS: Regular full-time position
DUTIES AND RESPONSIBILITIES:
Hours, Transportation & Support Locations:
On call: non-traditional, or atypical hours, including some evenings, overnights, and holidays
Transportation of clients across counties and across the state as requested
Provide support in hospitals, schools, law enforcement venues, and other community site locations as requested by your supervisor
Community Psychiatric Supportive Treatment (CPST): Provide face-to-face, community-based interventions with Consumers that are solution-focused and goal-directed as determined by their individualized treatment plan.
Assist the consumer in identifying strategies or treatment options associated with the consumer's mental illness
Provide individual supportive counseling, solution-focused interventions, emotional and behavioral management, and problem behavior analysis with the consumer
Assist the Consumer in addressing functional deficits associated with the Consumer's mental illness by developing goals and objectives that identify and utilize their strengths and needs, resources, and natural supports
Assist Consumers in remaining in their natural community locations by assisting them in identifying and effectively responding to or avoiding identified precursors or triggers
Help identify a potential psychiatric or personal crisis and develop a crisis management plan to restore stability and functioning
Targeted Case Management (TCM): The goal is to enhance the Consumer's independent functioning by assisting them in obtaining access to needed medical, social, educational, and other services in accordance with their individualized treatment plan. Supports include:
Treatment Planning: Facilitating or coordinating the team treatment planning process to include consumers, treating therapists, families, and other natural supports. Assist in developing strengths-based goals and objectives, documenting the treatment plan, monitoring its effectiveness, and making changes when needed. Monitor treatment plan due dates, advise consumer and therapist of due date and schedule appointment for consumer to meet with therapist to update plan prior to expiration date.
Collateral Contacts: Coordinate Consumer's treatment needs via phone and written correspondence, as well as face-to-face contacts with other social service agencies, housing and employment resources, and medical services
Access to Supports: Assist Consumer in obtaining access to needed medical social, educational, and other services. Also assist with applications for benefits and arrange transportation to needed services
Other Services: Provide and/or coordinate these additional services as determined by the consumer's individualized treatment plan:
Attendant Care
Psychosocial Rehabilitation Services
Crisis Intervention or Stabilization
Direct Service Expectations: This position has a minimum service credit expectation and will be provided by your supervisor
Documentation: Document services in accordance with state, federal and organizational regulations, policies, and procedures.
Must document all direct services and coordination of services in the consumer's electronic medical record (EMR)
Document services concurrently and submit to EMR in accordance with policies, procedures and time requirements. Must be proficient with computers, typing and engaging consumers in documenting their progress
Complete and submit month-end Consumer Status Reports
Required Trainings:
CPST Trainings: University of Kansas Basic Case Management Training (2 days) within 6 months after hire; University of Kansas Advanced Case Management Training (1 per year) Attend within first year and one training required each year thereafter; Adult Attendant Care Online Training (Track B) before service delivery; Targeted Case Management Online Training: within 60 days of hire; Crisis Intervention (CI): before delivery of service; CI Online Training
Other in-house or online trainings as determined by your supervisor (examples include RELIAS, HIPAA, Corporate Compliance, Cultural Competence). Core trainings are due within first year; employee advised by supervisor when trainings are due
EMPLOYMENT STATUS: Non-exempt
SALARY: Per Pay Schedule
SUPERVISED AND EVALUATED BY: Manager of Crisis Services
Seniorit y level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Mental Health Care
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