Clinical Educator - Patient Services, South Central
Houston, TX
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines. In North America, we are headquartered in Princeton, NJ, with offices across the United States.
Summary of Job
The Clinical Educator exemplifies strong disease state and treatment subject matter expertise and supports the Patient Services team. The Clinical Educator is responsible for educating patients, family members, caregivers, and healthcare professionals (HCPs) about disease states and treatments, driving team territory business objectives, and delivering field excellence. The individual will report to the Director of Clinical Education.
Essential Functions
Provide company‑approved education on disease state and on‑label product and treatment education to patients, families, patient organizations, and community groups, ensuring safe and effective use of KKUS products.
Deliver company‑approved, on‑label unbranded and branded presentations to HCPs to educate on disease state and KKUS product(s).
Collaborate with other functions within the organization to understand patient and customer needs and identify, develop and implement educational activities that align with Company strategy and comply with current regulatory and healthcare compliance guidelines.
Deliver on established program metrics, key performance indicators, and performance measurements.
Participate in PRC (Medical/Legal/Regulatory) review process as needed as a Clinical Education subject matter expert.
Collaborate with the training and operations verticals to develop and maintain all Clinical Education Program SOPs, workflows, communication guides/templates, training and reports.
Serve as liaison between other functions within the organization to ensure appropriate open communication of Company information.
Work with internal and external Patient Services partners (Hub, SPs, etc.) to ensure seamless patient experience on necessary customer touchpoints.
Maintain disease state understanding through continuing medical education by attending conferences and other educational opportunities.
Develop and maintain KKUS product expertise and understanding.
Education
Bachelor of Science in Nursing (BSN) degree or bachelor’s degree in the health care field; advanced degree preferred (MSN, NP, PA).
Experience
Minimum three to five years of experience in the clinical setting, healthcare education, and/or medical industry.
Rare disease experience preferred, metabolic bone disease experience preferred, along with expertise in community outreach work.
2+ years of pharmaceutical or biotech industry experience, preferred.
Expert knowledge of Clinical Education Solutions, including field CE, and patient support program strategy, operational processes, technology, and data.
Sufficiently experienced in working with vendors and cross‑functional partners; manage conflicts appropriately.
Home infusion and/or Infusion Center experience or knowledge.
Demonstrated ability to develop deep, effective working rapport to foster collaboration, and consultative relationships with healthcare professionals, patients, and caregivers, as well as internal matrix team.
Analytical and problem‑solving capability, along with the ability to work independently.
Excellent English oral and written communication and presentation skills.
Superior organizational and time management skills.
Desire to innovate and work in a fast‑paced, energetic environment.
Ability to travel up between 50% and 75%.
Technical Skills
Proficient in MS Office Suite.
Non‑Technical Skills
Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly.
Strong interpersonal and communication skills.
Strong work ethic is required.
Detail oriented and excellent follow through.
Has the ability to flex and deal with ambiguity in a dynamic, fast‑paced, high‑growth environment.
Has a passion for personal learning and development to be able to grow with the company.
Cultural sensitivity and ability to develop consensus within a multinational organization.
Travel
Requires up to 75% domestic and international travel.
It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.