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Clinical Case Manager

MHA (Mental Health Association)
Full-time
On-site
West Springfield, Massachusetts, United States
Overview Join to apply for the Clinical Case Manager role at MHA (Mental Health Association) . MHA is seeking a compassionate and dedicated Clinical Case Manager to join our Young Adult Supported Community Living Program, serving individuals aged 18–22. This is an opportunity to support young adults in their journey toward independence and recovery. The ideal candidate will bring clinical expertise, strong assessment and planning skills, and a passion for working with youth facing behavioral, mental health, or trauma-related challenges.
Open Shift: Monday through Friday 9 am–5 pm (40h)
Responsibilities Develop comprehensive clinical assessments and individualized treatment plans in collaboration with program staff and supervisors
Create and consult on crisis prevention plans, risk assessments, behavior support plans, and medication treatment plans
Review historical records and collaborate with families, state agencies, and other stakeholders to guide clinical planning
Train program staff on behavioral interventions, treatment planning, and data collection
Facilitate and attend key meetings, including risk assessments, team meetings, IAPs, and medication reviews
Develop and lead psychoeducational and skill-building groups for young adults; support staff in group facilitation techniques
Serve as a liaison to DCF and other external partners to ensure coordinated, high-quality care
Review incident reports and support quality improvement efforts by identifying trends and training needs
Provide crisis intervention and attend intake/discharge planning meetings as needed
Supervise multidisciplinary interns, enhancing program impact and student learning
Maintain CANS certification and stay current with professional development through training and conferences
Receive and manage program referrals and maintain an up-to-date program waitlist
Requirements A valid driver’s license, automobile insurance, and a safe, reliable vehicle
Master’s Degree in Social Work, Psychology, Mental Health Counseling, or a related field
Active clinical license required: LMHC, LCSW, LMFT, LICSW, or LADC I
Minimum of 3 years of clinical experience with individuals with psychiatric disabilities, challenging behaviors, or trauma
Strong communication, collaboration, and documentation skills
Ability to work effectively with multidisciplinary teams, state agencies, families, and young adults
Benefits Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability
About Mental Health Association, Inc. MHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides person-driven programming to foster independence, community engagement, wellness and recovery.
Why It Matters: The youth, adults, seniors and families we serve want the same things in life as anyone: to have friends, work, go to school, have meaningful relationships, express themselves, and be accepted in their community. With our help and resources from a caring community, people can live their potential, in their community, every day.
How We Think: Since the 1960s, MHA’s efforts and advocacy helped transition people away from institutional living to a life in the community. Our leadership continues to advance awareness of mental health needs at local, regional and national levels, driving compassionate care for those challenged by mental health, developmental disabilities, substance use, homelessness, acquired brain injury, and more.

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