Overview Clinical Care Transition Specialist / Registered Nurse - Lansing, MI. This role supports discharge planning and transition to home-based care by educating patients, families, and care teams about Option Care Home Health services and coordinating with internal and external partners to ensure quality care and successful patient transitions.
Job Responsibilities Proactively maintains and grows relationships with referral sources to increase sales and patient starts. Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
Interacts with area service providers daily to sell Option Care services that could assist in discharge planning; conducts assessment of patients selected by the hospital to ensure patient suitability for alternative site care.
Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
Provides hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
Collects, reviews and completes pre-admission information and secures related signoffs.
Partners with Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting Option Care services.
Partners with Account Manager and marketing staff to deliver educational and promotional programs to patients, caregivers and referral sources.
Reviews patients’ medical records to obtain pertinent medical history and insurance information and communicates this to patient registration.
Initiates care transition coordination with referral sources and internal partners to ensure seamless transitions to home or alternate site; participates in data collection for therapy start and patient tracking; facilitates transfer of orders by phone, fax, and e-prescribing.
Maintains confidentiality of patient and proprietary information and adheres to legal guidelines for safeguarding such information.
Provides oversight and input to providers regarding patient assessment and transition to home care.
Acts as a point of contact and coordinator with other providers.
Makes arrangements for special medical supplies or appliances as needed.
Supervisory Responsibilities Does this position have supervisory responsibilities? NO
Education and Experience Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
Basic Qualifications Experience establishing relationships with individuals at all levels of the organization and with vendors.
Experience applying knowledge of standard practices for all services offered and current standards (e.g., ACHC, URAC).
Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction.
Basic PC skills: internet, email, Microsoft Word, Excel, PowerPoint;
Experience identifying operational issues and recommending improvements to processes.
Access to reliable transportation for facility, home visits and multiple hospitals; if using a personal vehicle, valid driver’s license and proof of insurance required.
Ability to plan, organize and make presentations.
Travel Travels to and from partner facilities, community hospitals, and medical practice offices to sell Option Care services, process referrals and provide live education and training support to patients, caregivers and referral sources.
Preferred Qualifications Hands-on home or alternate site infusion or discharge planning experience; experience growing service provider partnerships.
Compensation Salary to be determined by education, experience, knowledge, skills, and abilities, as well as internal equity and market data. Pay Range is $71,793.92 - $119,664.04.
Benefits Medical, Dental, & Vision Insurance
Paid Time Off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tution Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs
Option Care Health is an equal employment opportunity employer. E-Verify is used where required by law.