Overview Join to apply for the Client Care Manager (Home Care Services) role at Hillendale Home Care. We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we’re looking for a dynamic Client Care Manager to join the team.
Responsibilities Generate regular streams of revenue and new business by providing exemplary customer service by building partnerships with clients and families, working with referral networks within local senior care communities, and leading and participating in community outreach events to spread brand awareness.
Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments.
Communicate with family members and our internal Staffing Management team to refine and improve client’s lives by ensuring a high client satisfaction from assigned home care aides.
Work with our Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services.
Perform ongoing care management and communication with clients to ensure high quality services and customer feedback.
Represent Hillendale at community events, upholding company values and high standards of care.
What Hillendale Provides Highly competitive salary with incentive comp
Full-time opportunity with a growing company and innovative team
Healthcare benefits
401(k) plan
Paid time off
Company holidays
Fun, collaborative work environment
Requirements Experience, Skills, and Education: Bachelor's Degree in business management, marketing management or related field; or equivalent work-related experience
5+ years prior experience in healthcare or senior care industry
2+ years’ client management experience in home care industry preferred
Excellent communication skills and the ability to anticipate the needs of customers
Strong attention to detail and excellent time management skills
Innovative business development skills with proven track record of new client acquisition and retention of existing clients
Ability to interpret care plans, analyze data, and present metrics reports to leadership
Strong proficiency with Google Suite apps (Docs, Sheets, Slides, Gmail)
Experience working in customer service programs and databases (CRM)
Seniority level Mid-Senior level
Employment type Full-time
Job function Marketing and Sales
Industries Hospitals and Health Care
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