Overview For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. TheKey is committed to changing how the world lives and ages at home, ensuring dignity, safety, and independence for clients. TheKey supports employees with training, resources, and a strong team environment to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America, enabling clients to live life on their own terms, in their own homes.
Position Summary
The Client Care Manager is responsible for converting potential clients to clients and then ensuring that TheKey delivers a quality care experience to those clients. The Client Care Manager develops a care plan for each client that includes physical, emotional, and social well-being, often creating life-enriching opportunities and maintaining as much independence as possible. The Client Care Manager works to ensure we are the provider of choice, partners with community resources and referral partners, and upholds TheKey’s reputation for quality care. The Client Care Manager also ensures smooth operations and client satisfaction, supports long-term retention of cases, and collaborates with colleagues in the immediate team and the broader TheKey community.
Minimum Qualifications 3-5 years of experience in health care, elder care, social work, or related industry
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document timely and accurate notes in systems related to client visits
Current driver’s license and proof of auto insurance
Preferred Bachelor’s degree in gerontology, health care, social work, or related profession from an accredited university is preferred
Benefits For Full Time Employees Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California-based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
Seniorities and Employment Type Mid-Senior level
Full-time
Job Function and Industries Management
Consumer Services