Join to apply for the Client Care Coordinator role at SkinSpirit .
Description
Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are renowned for personalized service and safe, effective, medically‑proven treatments that deliver optimal results. SkinSpirit is committed to ensuring you find joy in your skincare journey and happiness in the outcomes you desire.
We thrive in a people‑first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and a passion for what we do. We offer world‑class training and education, and as industry leaders we continually innovate with state‑of‑the‑art equipment and services.
Position Details
Department: Administrative
Employment Type: Full Time
Location: Seattle – University Village
Compensation: $20.00 – $28.00 / hour
What You Will Do
Work weekdays, weekends, evenings, and shift openings/closings.
Provide outstanding client care and customer service.
Answer and screen a high volume of inbound phone calls.
Schedule, move, and cancel appointments.
Actively promote clinic services, treatments, and special programs.
Respond accurately and efficiently to all guest requests, ensuring complete satisfaction.
Accurately process client transactions.
Maintain composure while multitasking, always prioritizing clients.
Perform opening and closing duties of the clinic.
Provide basic office administrative support (mailing, faxing, sorting, typing, filing).
Maintain confidentiality of all guest matters per company policy.
Assist with additional duties and projects as assigned by management.
What You Will Bring
High School Diploma or GED required; Associate’s preferred.
1+ years of customer or sales experience required; Aesthetic setting experience preferred.
Exceptional customer service, excellent verbal and written communication.
Ability to work efficiently in a fast‑paced environment and multitask with high accuracy.
Team player who can work independently with minimal supervision.
Proficiency with Internet, Outlook, Excel, Word; quick learner for new software.
Social media experience is a plus.
Strong attention to detail, sound judgment, high ethical standards.
Knowledge of cosmetic procedures or skincare products is desirable.
Experience with Zenoti or other POS systems is preferred but not required.
Physical Requirements
Prolonged periods of sitting at a desk, repetitive movements, and hearing.
Occasional standing, walking, use of hands and fingers, reaching, climbing, stooping, kneeling, crouching, and occasional lifting up to 20–30 pounds.
Benefits
We offer a competitive package including generous employee discounts, Friends & Family discounts, paid holidays, a 401(k) plan with company match, and for full‑time employees (24+ hours) medical, vision, and dental insurance.
Notices for Applicants
SkinSpirit participates in E‑Verify .
SkinSpirit is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, or ordinances. We seek to hire based on merit, competence, performance, and business needs.