Location: 6911 S Yosemite St, Centennial, CO 80112
Salary/Range (Commensurate with experience): $19-20/hour
SUMMARY
The Client Care Coordinator is responsible for various clerical duties, providing high-quality customer service to all clients, retrieving and forwarding voice messages, answering incoming calls, responding to caller questions and providing information, collecting payment, and assisting with schedule changes.
DUTIES
Greet all visitors and check-in clients in a polite and courteous manner.
Answer incoming calls and respond or forward to the appropriate staff member.
Respond to messages from the general voicemail box throughout the day.
Keep reception area, waiting room, and kitchen organized, clean, and tidy.
Manage faxes, scans, and email.
Accept mail and packages and manage postage.
Respond to new client inquiries and follow up to schedule free intake calls.
Work with the head of therapy to oversee therapist schedules and communicate upcoming programs/events.
Onboard new clients and provide schedules/estimates to them.
Follow up on client paperwork that is required before an appointment.
Assist clients with scheduling and changing appointments for intakes, evaluations, and programs.
Ensure payment forms and collect payment when needed.
Work with Medicaid families to ensure POC and PARs are kept up to date and check eligibility.
Perform audits of appointment charges and payments received.
Manage online parent and self-report measures as needed.
Provide administrative support to other members of the clinic staff as needed.
Maintain cash box and prepare deposits.
Prepare simple weekly reports.
Acquire and maintain current knowledge of STAR programs and services.
Assist out-of-town clients with accommodations when necessary.
Other duties and projects as assigned.
QUALIFICATIONS
Minimum 2 years administrative experience.
Computer literate, intranet, and web savvy.
KNOWLEDGE AND SKILLS
Display high standards of professionalism and interpersonal skills with clients and peers.
Professional and pleasant attitude and uncompromising integrity.
Flexible, open to change in business processes.
Understanding and ability to convey empathy with clients.
Commitment to STAR Center’s mission and values.
Excellent communication skills – listening, oral, and written communication.
Ability to convey concern and customer focus to all clients.
Team player with a positive and enthusiastic attitude.
Ability to relate to and interact with children and families.
Reliable and punctual.
Ability to handle multiple tasks simultaneously.
Strong time management, planning, problem-solving, and organization skills.