Join to apply for the Client Care Coordinator (Dermatology) role at PetVet Care Centers .
Work Location: Veterinary Medical Center of Long Island
Title: Client Care Coordinator
Department: Clerical
Exempt Status: Non‑exempt
Position Status: Full‑time
Reports to: Office Manager
Works closely with: Client Care Coordinators, Office Manager, Hospital Administrator, Clinicians, and Owners
VMCLI’s Conformance Statements
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Purpose
The clinic reception/client coordinator position is the first contact of the clients with the Hospital; this is where first impressions are made. The person in this position must be able to recognize and meet the client’s needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated.
Responsibilities and Duties
Recognize and meet client needs.
Greet clients and patients by name in a friendly manner.
Make pets feel welcomed at clinic.
Recognize severe/serious cases in need of immediate attention.
Keep animals isolated from others when necessary.
Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, and knowing appointments and surgery schedules.
Make client appointments and confirm them, ensuring smooth flow and adequate downtime for staff.
Answer phones and direct clients to appropriate departments, giving approved advice and options for issues and problems.
Keep all files neat and organized, ensuring client information is legible and up‑to‑date.
Prepare patient charts for technicians and doctors.
Maintain lab work records and provide necessary information to doctors.
Keep the desk and reception area neat, with all forms, paperwork, tags and price lists available.
Collect fees for services, write up receipts, and dismiss patients.
Perform daily receipts.
Handle referral letters and mail them to the client’s regular veterinarian.
Qualifications
High school diploma or equivalent.
Excellent customer service and communication skills.
Excellent phone etiquette, including transfers, paging, holding, directing to voicemail, and taking messages.
Strong computer skills.
Demonstrate excellent interaction skills with clients and animals in the reception area.
Ability to work in a team‑oriented environment and to take and execute directions.
Ability to handle money transactions accurately and with honesty.
Sound decision‑making and multi‑tasking skills in a stressful environment.
Schedule
Tuesday, Wednesday, Thursday, and Friday from 7 AM–5 PM.
This is a permanent schedule.
Preferences
Service‑oriented, dedicated, polite, caring, empathetic, organized, and trustworthy personality.
Ability to follow directions with and without supervision and to refer questions and issues to the appropriate personnel.
Ability to recognize certain behaviors in animals.
Proficiency in all hospital protocols and invoicing procedures.
Work Requirements
Reports to Office Manager, Hospital Administrator, and veterinarians.
Basic typing skills, fundamental knowledge of the alphabet, thoroughness, and neatness.
Pay Range
$19–$23 USD
Culture
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1,700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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