Join to apply for the Client Care Coordinator role at PetVet Care Centers
Work Location: Veterinary Medical Center of Long Island
Title: Client Care Coordinator
Department: Clerical
Exempt Status: Non-exempt
Position Status: FT
Reports to: Office Manager
Works closely with: Client Care Coordinators, Office Manager, Hospital Administrator, Clinicians, Owners
Position Purpose
The clinic reception/client coordinator position is the first contact of the clients with the Hospital; this is where first impressions are made. The person in this position must be able to recognize and meet the client’s needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated.
Responsibilities
Recognize and meet client needs.
Greet clients and patients by name in a friendly manner.
Make pets feel welcomed at clinic.
Recognize severe/serious cases in need of immediate attention.
Keep animals isolated from others when necessary.
Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
Make client appointments as well as confirm appointments. This includes making sure the appointments flow easily and the doctor as well as staff will have enough down time for lunch and or breaks as scheduled.
Answer phones and direct clients to appropriate departments and give approved advice and options for issues and problems.
Keep all files neat in alphabetical order and client information legible and current.
Prepare patient charts for technicians and doctors.
Keep lab work tests and information for appointments available to doctors.
Keep desk and reception area neat and organized, ensuring all forms, paper work, files, tags and price lists are available.
Collect fees for services, write up sales slips/receipts, and dismiss patients.
Do daily receipts.
Handle referral letters and mail to client’s regular veterinarian.
Qualifications
High school diploma or equivalent.
Excellent customer service and communication skills.
Excellent phone etiquette and skills, including transfers, paging, putting calls on hold, directing calls to voicemails and taking messages.
Computer skills.
Excellent interaction skills with clients and animals in the reception area.
Ability to work in a team oriented environment and execute directions.
Ability to handle money transactions accurately and with honesty.
Sound decision‑making and multi‑tasking skills while working in a stressful environment.
Schedule
Tuesday, Wednesday, Thursday, Friday, and Saturday from 4pm-12am.
This is a permanent schedule.
Preferences
Service oriented, dedicated, polite, caring, empathetic, organized and trustworthy personality.
Ability to follow directions with and without supervision and refer questions and issues to appropriate personnel.
Ability to recognize certain behaviors in animals.
Proficiency in all hospital protocols and invoicing procedures.
Work Requirements
Reports to Office Manager, Hospital Administrator, and veterinarians.
Basic typing skills, fundamental knowledge of the alphabet, thoroughness and neatness.
Pay Range $19—$23 USD
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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