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Client Care Coordinator

Home Instead
Full-time
On-site
Buffalo, New York, United States
Location: Erie County, NY

Schedule: Monday–Friday, 8:00 am – 4:00 pm (flexible start/end times due to client schedules; can generally end at 5:00 pm latest). In-person role; occasional hybrid.

Are you passionate about making a difference in the lives of older adults and their families? Do you thrive on building meaningful relationships and coordinating high‑quality care? If so, we'd love to meet you. We are seeking a compassionate, reliable, and trustworthy self‑starter who thrives in a goal‑oriented, team environment and is ready to help grow our impact in the community.

What You'll Do

Lead prospective clients and their families through a consultative sales process that results in customized care plans and service initiation

Provide leadership, coaching, and support to caregiving staff

Advise families through the challenges of caring for aging loved ones

Identify opportunities to expand services through our Quality Assurance Program

What We're Looking For

A compassionate, empathetic professional who genuinely enjoys working with seniors

Prior experience in healthcare, home care, or senior services strongly preferred

A self-starter who takes initiative and thrives in a mission-driven environment

A dependable team player who collaborates well with colleagues, clients, and community partners

Strong communication and relationship-building skills, with the ability to balance care with business growth

Organized, reliable, and able to manage multiple priorities with confidence and care

Must have a valid driver’s license, dependable transportation, and current auto insurance

Must be able to go into a variety of home environments

Just a Few Of Our Benefits

Competitive salary: $50,000/year

Health insurance available

Paid time off

Matching retirement plan

Key Responsibilities

Client Engagement & Relationship Building

Be the primary point of contact for clients and families

Conduct care consultations and develop customized care plans

Follow up with potential clients to support their decision‑making process

Care Coordination & Quality Assurance: lead client/Care Pro introductions and conduct regular quality assurance visits

Identify and propose additional services based on evolving client needs

Collaboration & Problem‑Solving: address concerns with empathy and professionalism

Work with families, Care Pros, and healthcare professionals to ensure optimal outcomes

Compliance & Documentation: maintain accurate client records and ensure compliance with policies and procedures

How to Apply: Visit the careers page on our website and apply. Please include your resume and cover letter.

Equal Opportunity Employer
HJBW Enterprises, LLC, an independently owned and operated Home Instead office, is an Equal Opportunity Employer.

Additional notes: We receive a high volume of applications. No phone calls, please.

Job postings and related content in this description are for internal assessment purposes and reflect current openings. If you believe the role is no longer available, please check the company careers page for the latest updates.

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