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Client Care Coordinator

SkinSpirit
Full-time
On-site
Atlanta, Georgia, United States
Description
Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are renowned for personalized service delivering safe, effective, medically‑proven treatments and optimal results.

Location
Atlanta – Dunwoody, Full Time, $20.00 – $28.00 / hour

Responsibilities

Provide excellent client care and customer service

Answer and screen high volume of inbound phone calls

Manage appointments (scheduling, moving, canceling)

Actively promote clinic, treatments, services, products, and programs

Accurate, immediate responses to all guest requests ensuring satisfaction

Accurately complete client transactions

Maintain composure while managing multiple responsibilities, prioritizing clients

Perform opening and closing duties of clinic

Efficiently provide basic office administrative support including mailing, faxing, sorting, typing, filing

Maintain confidentiality in all guest matters per company policy

Assist with other duties and projects as assigned by management

Qualifications

High School Diploma or GED required; AA preferred

1+ years of customer or sales experience required; aesthetic setting preferred

Exceptional customer service skills

Efficient and productive in fast‑paced environment

Strong multi‑tasking, prioritizing, organizing with high accuracy

Team player, independent initiative

Proficient with Internet, Outlook, Excel, Word; quick to learn new software

Social media experience a plus

Excellent verbal, written, and interpersonal skills

Great attention to detail and accuracy

Demonstrate good judgment, strong character, ethics, high performance standards

Experience in medical office/understanding of cosmetic procedures/skin care products

Experience with Zenoti or other POS systems preferred

Physical Requirements

Prolonged sitting at desk, repetitive same movements, talking and hearing

Occasional standing, walking, use of hands and fingers, handling or feeling

Reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling

Occasional lift and/or move up to 20 pounds, occasionally lift or move up to 30 pounds

Benefits
Competitive benefits including generous employee and Friends & Family discounts, paid holidays, 401(k) with company match, medical, vision, and dental insurance for full‑time employees.

EEO Statement
SkinSpirit is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

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