Overview Job Title: Case Manager
Supervisor: Program Coordinator
Classification: Exempt
Hiring Salary Range: $46,800 - $49,800 per year
About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.
Position Description: The Case Manager position is responsible for engaging UMOM's clients to build rapport and provide direct case management support and advocacy with a continued eye toward skill building, resource connection, and employment, with the goal of assisting clients in identifying, obtaining, and maintaining permanent housing. The Case Manager is the primary point of contact for community providers ensuring collaboration across service sectors.
Essential Duties and Responsibilities:
Client Engagement and Rapport Building
Collaboration
One-on-One Case Management and Documentation
The following sections describe in more detail the duties under these areas.
Responsibilities Client Engagement and Rapport Building
Assesses immediate client needs and ensure immediate connection to resources.
Supports with orienting clients to program rules and expectations as well as UMOM's full scope of services.
Develops a relationship through the showing of empathy, while getting to know their unique circumstances and what truly motivates them.
Collaboration
Coordinates with Workforce Development team to continuously develop income-based resources for clients.
Identifies and maintains service collaborations with outside providers.
Participates in service coordination team meetings with internal and outside providers.
One-on-One Case Management and Documentation
Maintains a friendly, accessible, approachable, and responsive attitude to the needs of the clients on your case load.
Enters timely and accurate case notes and assessments per agency expectations for each client while maintaining client confidentiality and following program guidelines for charting.
Utilizes evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.
Supports clients with securing identification and documentation needed to access housing.
Thoroughly assesses client needs while identifying and strategizing around barriers to long-term success.
Assists clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meet to discuss and review progress.
Meets regularly and consistently with your client to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.
Transport and/or accompany clients as needed to support with housing and/or employment search or to make connections to other resources.
Works in conjunction with UMOM's workforce development specialists to align employment opportunities and obtain employment for your clients.
Ensures clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, inclusive of but not limited to local viable transportation options.
Other duties as assigned by Leadership and/or Executives.
Qualifications and Competency Requirements Experience and Education
High School or GED Diploma, required
Bachelor's degree, preferred
Minimum 3 years of experience working with at-risk populations and/or case management required
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred
Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
Knowledge of homeless services, community resources, workforce and understanding of housing providers
Computer skills
Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.
Compliance
Valid Level One Fingerprint Clearance Card or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
Valid AZ Driver's License and a driving record that falls within UMOM's policy
50/100 level of car insurance coverage.
This is a Safety Sensitive position.
Physical activities and working conditions
The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.
This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
Additional Attributes
Willingness to embrace and actively support the unique culture and values of UMOM
Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
Ability to exercise excellent independent judgment and take ownership of decisions
Ability to think on a broad, systems-level relative to the scope of the position
Ability to work independently and self-manage to achieve goals while being a strong team player
Ability to organize, meet deadlines, prioritize and delegate appropriately
Ability to cope with and embrace change, risk, and uncertainty
Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization
Work Schedule The typical schedule for this position is Monday-Friday, normal business hours, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.
Other Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.