Overview
The primary purpose of the Case Manager Supervisor classification is to provide supervision and oversight to assigned case managers and support staff.
Responsibilities
Provide direct supervision to a unit of case managers and customer support specialists to ensure effective customer service, complete employment assessments, and determine and re‑determine eligibility for financial, medical, food stamps, emergency assistance, child care, and other services in compliance with federal, state, and local regulations. Assign and monitor needs assessments completed on unit customers, review cases to ensure payment accuracy and compliance with Human Services program regulations, and provide initial and ongoing training to unit staff on agency policies, federal and state regulations, and effective interviewing techniques.
Interpret and clarify agency policies for staff, conduct regular unit meetings and individual conferences to inform and counsel staff on agency policies, unit and individual performance, and corrective action issues, monitor and approve timesheets and schedules, and assign or monitor work to ensure accuracy. Administer progressive discipline, including recommendations for suspensions or removals, and consistently review staffing levels to redistribute workloads.
Assist in developing agency and center policies and procedures, evaluate existing policies, and ensure that agency goals and objectives are met. Evaluate customer needs and advise the agency on community service resource needs, and evaluate service delivery systems to recommend more effective ways to serve customers.
Assist case managers in coordinating services with other agencies, work with local organizations to develop service resources, and collaborate with the job development and resource unit to create employment opportunities and place customers in gainful employment. Represent the center and agency at meetings with other staff, community organizations, or governmental officials to share information and develop collaborative plans. Provide specific case information to customers following in‑depth case reviews in response to inquiries or complaints.
Maintain control of unit activities to complete weekly, monthly, or other statistical and narrative reports on unit performance and individual case activities. Prepare and review case summaries and submit required county or state reports. Attend and coordinate scheduling of unit staff meetings, conferences, and training sessions. Participate in special projects or assignments as directed. These duties are illustrative only and you may perform some or all duties or other job‑related duties as assigned.
Qualifications
Bachelor's degree in social work, social work administration, or related field with three (3) years of social work or related experience; or any equivalent combination of training and experience.
Must meet background check requirements.
Supervisory Responsibilities
Ability to assign, review, plan, and coordinate the work of other employees; provide instruction; maintain department standards; recommend discipline or discharge; act on employee problems; and recommend and approve transfer or promotion of other employees.