Overview Case Manager (Service Coordinator) role at Service Coordination Inc (SCI). SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.
Position Summary: Provide Case Management services to individuals who have an intellectual disability and/or developmental disability. Primary objectives include establishing positive working relationships with each person served, their team, and external stakeholders; exploring options, interests, and growth opportunities; establishing and monitoring an annual Person-Centered Plan (PCP) that identifies outcomes and required supports, securing ongoing services, and continuously monitoring service quality; meeting state-mandated requirements for the Service Coordinator role; identifying and securing ongoing supports and assisting individuals with developmental disabilities.
Responsibilities Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined.
Provide education to individuals and their families and educate on how to coordinate and advocate for services.
Encourage individuals to empower themselves and achieve independence.
Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.
Meet with individuals and/or family to obtain information; obtain relevant information and supporting documentation; complete a Comprehensive Assessment (CA).
Plan for, and update, PCPs; develop and continually update PCPs that document service needs and support outcomes; ensure services meet state-mandated standards.
Identify services and collaborate with providers for individuals in state facilities to transition to the community; identify services and collaborate with providers to support those with forensic involvement.
Travel to meet with support staff as needed; provide information, make referrals, and assist individuals.
Assist individuals with transitions; complete required paperwork and follow up for waivers.
Monitor PCPs and conduct follow-up activities; conduct on-site visits; observe and document progress toward goals; submit required reports (e.g., Recertification of Need).
Identify new medical and health needs; coordinate resources to achieve PCP outcomes; communicate with providers regarding resolutions of concerns.
Oversee provision of documentation to apply for medical assistance; adhere to SCI policies and procedures; meet performance utilization benchmarks.
Maintain HIPAA-compliant records in secure locations; utilize tracking and time management tools.
Qualifications Education: A bachelor's degree from an accredited education program in a human services field; OR a bachelor's degree in a non-human services field with two years of experience in a human services field.
Experience Preferred: Experience working with people with developmental disabilities.
Required Competencies: Collaboration, effective communication, customer focus, interpersonal savvy, integrity, tech savviness, accountability, appreciation for diversity, resourcefulness, adaptability, and planning/aligning with organizational goals.
Physical Demands: Generally standard office environment; ability to operate a computer; ability to travel to meet with individuals; may require moving 10-25 pounds; occasional driving; reasonable accommodations available.
Benefits and Compensation Base salary: $64,395 - $79,861, determined by education, case management experience, and certifications.
Travel reimbursement; quarterly bonus potential; generous referral program.
Comprehensive benefits: medical, dental, vision; 100% employer-paid short-term and long-term disability and life insurance; 403(b) match (up to 5%); paid annual leave, sick leave, and holidays.
Extensive paid training; employer-provided laptop and cell phone; supportive leadership and regular Town Halls and Annual Reviews.
About SCI SCI was founded in 1982 and focuses on caring for our team, our community, and the people we support by providing quality case management and related services with dignity and rights in mind.
Application and Compliance Apply based on your county when applying for a job posting to align with local needs and responsibilities. SCI is an equal opportunity employer and complies with applicable laws. SCI requires a 9-Panel Drug Screen within 48 hours after offer and does not sponsor immigration visas for this role. Reasonable accommodations are available and can be requested during the application process.
Notices: This job description and recruitment process are subject to change based on business needs.