Job Details Job Location Laredo, TX Position Type Full-Time Education Level 4 Year Degree (Trade School) Travel Percentage Up to 25% Job Shift Any Description JOB PURPOSE:
Services provided by the person in this position should promote recovery and wellness, community integration, independent living within the community, and improved quality of life. A high level of detailed electronic documentation is required, and adherence to company and state guidelines is expected. Ensure delivery of wellness services to U.S. Customs and Border Protection (CBP) employees and their families by promoting and developing awareness of the program and conducting full eligibility screenings of potential clients. Provide comprehensive case management to CBP employees and their families seeking a better quality of life. The Case Manager/Intake Specialist is part of a multidisciplinary team serving as the bridge between clinical services, wellness services, and community resources. This position will work with clients to deliver case management in office and/or community-based settings.
Qualifications ESSENTIAL JOB RESPONSIBILITIES: Advocate for and facilitate clients' access to wellness services and community resources, building a database of community resources and assisting with navigation to referrals.
Provide Behavioral Health and Wellness case management to law enforcement personnel as part of a workforce wellness program, including appropriate referrals, maintaining confidential case records, and following up to ensure clients received necessary services. Services may be provided via telehealth platform as required.
Conduct outreach and networking activities in the community, including giving presentations, participating in outreach events, and developing a network of trusted contacts within organizations for referrals and coordination.
Conduct initial eligibility screening of potential clients and provide general information and community referrals to those not meeting program eligibility or when capacity is limited.
Complete intake and case management for eligible clients, evaluate needs, develop treatment plans, coordinate and monitor services, and document case notes and client files as per policies and procedures.
Perform other duties as assigned.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's degree in social work, sociology, psychology, or a related field preferred, or equivalent experience and education.
EXPERIENCE: 1-3 years of case management experience preferred; 2+ years in customer service preferred; experience with law enforcement, veterans, and their families is a plus.
ATTENDANCE: Must maintain regular and acceptable attendance as determined by the employer.
LICENSES: Driver's License with a clear record; LMSW, LBSW, LMFT preferred.
OTHER: Must be willing to travel to various locations as needed.
Endeavors is committed to providing a work environment free from discrimination and harassment, recruiting and employing individuals based on qualifications and abilities. Reasonable accommodations are available for individuals with disabilities or religious beliefs. For inquiries or assistance, contact hr@endeavors.org or recruiting@endeavors.org.