Case Manager III - Shared (On-Call) - evenings

Case Manager III - Shared (On-Call) - evenings
At Heartland Family Service, we are committed to building a culture that is trauma informed and values diversity and inclusion. We believe this allows for better service delivery and innovation, encouraging our employees to bring various experiences and uniqueness to the workplace.

The case manager will serve as direct care staff and case manager in several residential programs that serve clients who are trauma survivors, those struggling with substance abuse or mental illness, and victims of intimate partner violence. Programs include substance abuse treatment centers for women with children, emergency shelters for survivors of domestic violence and human trafficking, and a short‑term housing program for individuals with mental health and substance abuse disorders. This position provides supervision and support to residents at the assigned location as part of the 24‑hour direct care staff team in six residential programs.

Compensation: $25.00 per hour

Work Schedule: Monday through Sunday, evenings

Minimum Qualifications

Bachelor’s Degree in Social Work or Human Services field, and at least two years of direct care experience in Human Services (preferred); equivalent employment experience may be considered.

Valid Driver’s License with an acceptable driving record.

Essential Duties And Responsibilities

Provides supervision and support for program participants as part of residential program staffing for 24‑hour, 7‑day per week schedule.

Responds to all crisis calls, assesses the situation, gathers information and provides appropriate and accurate referrals, maintaining strict confidentiality.

Assists with meeting basic needs in several residential programs; including development and revision of ongoing safety plans and connecting clients to medical, therapeutic, or other services identified through the intake and assessment process.

Provides client transportation in personal or agency vehicles.

Follows program policies and procedures, including agency protocols related to medication administration.

Documents client activity, progress and needs per established record‑keeping procedures.

Maintains facility upkeep, monitoring residents’ activities.

Works as a team member with other program staff to provide trauma‑informed care to clients.

Displays a courteous and caring attitude toward clientele, volunteers, and visitors of the agency.

Is dependable and punctual regarding scheduling and attendance.

Works independently with little supervision.

Works in at least two different programs for a minimum of three shifts per month.

Maintains required records and statistical information.

Strives to connect the agency with the larger community to contribute to fundraising and friend‑raising efforts.

Creates, maintains, and shares an appropriate dynamic self‑care plan.

Performs all essential functions at the company’s physical work site.

Performs other program related duties as assigned.

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