Overview Case Manager III – Heartland Bridges (part time) role at Heartland Family Service. Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. The Case Manager III provides direct care and intensive case management services to Bridges clients, delivering trauma‑informed, client‑centered support to help clients work toward stability in the community.
Compensation and Schedule Compensation: between $19.74 and $23.54 per hour (wage determined by total years of relevant experience).
Work Hours: 24 hours per week (Monday, Friday, and Saturday, 7:30 a.m. to 3:30 p.m.).
Minimum Qualifications Associate degree in a human services field (including but not limited to psychology, social work, mental health counseling, marriage and family therapy, or a related field); Bachelor’s degree preferred
Two years of experience in behavioral or mental health services
One year of experience working with adults with serious mental illness or substance use preferred
Valid driver’s license and acceptable driving record
Essential Duties And Responsibilities Responds to crisis care referral calls, assesses individuals by gathering information, and provides accurate application verdicts while maintaining strict confidentiality
Completes enrollment/intake on eligible Crisis Care clients
Develops supportive relationships with clients and responds to client needs during shifts
Documents client activity per established record‑keeping procedures
Monitors client self‑administration of medication and follows procedures for recording
Executes full medication count on a nightly basis
Conducts nightly housing lead searches
Psycho‑educates clients on life, social, and coping skills
Provides problem solving and crisis intervention services to empower clients to develop self‑sufficiency
Utilizes trauma‑informed care, person‑centered, and culturally competent principles in providing services
Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs
Completes monthly client record reviews
Conducts client room searches per program protocol
Helps ensure room readiness for new clients
Orients clients to Bridges protocols and addresses non‑compliance to maintain a safe environment
Attends all staff meetings as scheduled
Responsible for maintenance and upkeep of the facility
Works independently with little supervision and as part of a team
Maintains a courteous and caring attitude toward clients, volunteers, and visitors
Abides by program and agency procedures and policies
Cooperates and collaborates with program area staff, volunteers, and other agency staff
Develops skills through participation in internal and external training opportunities
Creates, maintains, and shares a dynamic self‑care plan
Essential functions of this job are performed on the company physical work site
Performs other program‑related duties as assigned