Overview
U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homelessness crisis. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS helps veterans and their families transition to civilian life. We are developing housing across the country and expanding vital homeless prevention programs that provide post-9/11 veterans and families with career and mental health services.
Position: Case Manager II
The Case Manager II reports to the Program Coordinator of the U.S.VETS program to which the Case Manager is assigned. This role provides guidance to veterans to help them achieve their highest level of independence. Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to meet each client’s needs.
FLSA Classification: Non-Exempt
Responsibilities
Assesses veterans referred to the program to identify problems, needs, or barriers in housing, employment, education/training, financial, sobriety, legal, family/social, and medical/psychiatric areas
Coordinates care with VA personnel and other community partners for eligibility documentation, mental and physical health services
Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
Collaborates with clients to complete Individual Action Plans (IAP)
Maintains confidential client files in a professional and timely manner; ensures forms are current, complete, signed where applicable, and filed according to standards
Meets with clients as required and documents progress notes in DAP format
Reviews and updates IAPs monthly; completes timely discharge summaries
Conducts home visits to provide case management and ensure client health and welfare
Assists in quality management activities, data collection, and reporting
Facilitates client life skills classes and provides specialized case management services and life skills groups/classes to veteran subpopulations (e.g., female veterans, disabled veterans, Iraq/Afghanistan veterans)
Performs random drug and alcohol screenings as applicable
Maintains HIPAA-compliant confidentiality
Completes accurate data entry into HMIS and other required databases
Documents client referrals for services
Attends scheduled meetings and trainings; maintains time sheets, mileage logs, and other documentation
Drives company vehicle for client transportation or other work-related activities
Performs other duties as required
Additional Program-Specific Duties
U.S.VETS has various programs to which a Case Manager may be assigned. The following duties apply to program-specific assignments:
Case Managers with Transitional Housing Clients
Provide case management services that aim to transition clients to permanent housing
Account for clients daily through contact, bed check, and daily sign-in logs
Monitor program rent/participant fee compliance to support housing prioritization
For programs with scattered-site transitional housing, locate housing units that meet clients’ needs
Case Managers with Permanent Housing Clients
Focus on obtaining and maintaining permanent housing
For scattered-site housing, locate suitable housing for clients
Support families with dependent children by enrolling children in school and connecting to community services
Case Managers with Workforce Clients
Assist with program assessment and enrollment
Develop Individual Employment Development Plans; address barriers to employment and set short- and long-term goals
Provide individualized resume and cover letter assistance
Facilitate groups/classes (e.g., Job Placement, Job Retention, Employment Barriers, Computer Skills, Money Management)
Present clients’ employment backgrounds to prospective employers
Maintain knowledge of community employment resources and procedures
Case Managers with SSVF Clients
Conduct rapid rehousing and homeless prevention services
Develop Housing Stability Plans and provide services to family members
Conduct home visits and ensure dependent children are enrolled in school and connected to community services
Maintain VA regulatory compliance and assist with Temporary Financial Assistance requests while cross-referencing HMIS
Assist in rapidly placing veteran families into housing and conduct Rent Reasonableness and Habitability checks
Coordinate with VA Grant & Per Diem and manage clients on Rapid Rehousing tracks
Case Managers with Aftercare Case Management programs
Report to the Permanent Housing Coordinator or Transitional Housing Coordinator/Director of Behavioral Health
Make home visits to monitor housing stability and provide related educational activities
Refer to mental health, substance use disorder, medical, and employment services as needed
Participate in case conferencing with other service providers
Case Managers with Incarcerated Veterans Transition Program (IVTP)
Assist with program assessment and enrollment for clients in jail/prison or recently released
Develop employment plans and provide resume/cover letter support
Facilitate groups and maintain knowledge of community employment resources
Conduct meetings in jail/prison when applicable and ensure proper background checks
Preferred experience with clients transitioning from jail/prison
Case Managers with Nursing Credentials
Oversee infection control protocols and health testing coordination
Coordinate off-site testing with VA and partners; track vitals and screen for flu-like symptoms
Provide liaison with healthcare partners and manage medication storage and billing documentation
Coordinate health-related events and trainings; maintain required nursing credentials (LPN/RN)
Case Managers with Legal Services for Clients
Provide information and assessments of veterans’ legal needs
Collaborate with other staff to ensure wrap-around support and secure external legal services as needed
Assist with data entry, reporting, grant compliance, and record-keeping
Maintain client records and manage a legal cases database
Enroll clients under the legal services grant and track program targets
Qualifications
Requirements
Bachelor’s Degree required; related fields preferred
Strong oral and written communication skills
Professional demeanor and appearance
Ability to work independently and in a team
Ability to take direction and work with diverse groups
Computer proficiency in Microsoft Office 365 and internet research
Preferences
Two years of experience in social services or related field preferred
Experience with homelessness and/or veterans preferred
Substance Abuse Counseling certification preferred
Experience facilitating support groups preferred
Valid driver’s license preferred; must meet company insurance requirements
EEO/ADA Notice
U.S.VETS is an Equal Employment Opportunity employer. We comply with applicable federal, state, and local laws, and information on this application is used for employment purposes consistent with those laws.
Mission
To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy.
Rev. 09/10/24