Overview
This position will work as part of a permanent supportive housing case management team. This position provides Intensive Case Management Services (ICMS) to formally homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of a Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC).
This framework provides the CM-I (ICMS) with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner. The CM-I (ICMS) will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I (ICMS) will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.
Responsibilities
Work with a diverse caseload of tenants who have been marginalized and experience many barriers including chronic homelessness, trauma, medical, mental health and substance use
Conduct individual assessments to make proper referrals and provide appropriate level of services to tenants
Maintain daily and weekly contact with all tenants
Collaborate with tenant to develop individual goal plans aimed at improving overall well-being and housing stability
Create and provide group supportive services to tenants
Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)
Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
Provide coverage for programs which are occasionally conducted during evening and weekend hours
Provide crisis management services to support tenant housing retention, increase income and build community engagement
Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse
Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
Transport tenants in ACOF van to various agencies such as LACDMH, DMV or other support group meetings
Work cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings, trainings and emergency interventions
Requirements
To perform effectively in this position, the CM-I (ICMS) must have:
Basic Qualifications
Bachelor’s degree from an accredited college or university
Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
One (1) year experience utilizing a client tracking database system
(6) months experience utilizing evidence based practices in a social services field
Demonstrated experience in developing and facilitating providing life skills groups
Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
Communicate effectively both in verbal and written formats
Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills
Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
Proficiency with the CHAMP and HMIS database systems
Ability to provide crisis management services in challenging environments
Proficiency with keyboarding skills to produce correspondence, email and reports
Experience working in a setting striving towards a team-building environment
Valid California driver’s license
Access to a personal vehicle to be used to conduct ACOF business
Ability to meet California minimum and ACOF insurance requirement
Preferred Qualifications
Bilingual (English/Spanish)
Ability to provide basic case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
Demonstrated experience in developing and facilitating providing life skills groups
Knowledge of the Coordinated Entry System and a familiarity with the LA HAT
Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems