Overview Case Manager I - Crestwood at Hillside Family of Agencies. The Case Manager I supports the clinical team by providing care planning, supporting service and community referrals, and assisting Aftercare Services by connecting youth and family with community resources after discharge from residential care to meet educational, mental health, physical and psychiatric needs. Some positions may include meeting with and monitoring youth’s engagement with their family and community for up to 6 months.
Essential Job Functions Deliver support and case management services to referred youth and families, including identification of available community-based programs and services.
Develop strong relationships and consistent communication with youth and families to enable ongoing connections with continuing care services.
Advocate for youth and families by liaising between the program and other internal and external resources.
Support phone and walk-in assessments as needed.
Triage support for assigned youth and families when required.
Develop and sustain productive working relationships with community service providers to promote a successful referral and service connection process for youth and families.
Perform consistent family/foster family meetings to ensure ongoing needs are met and issues addressed efficiently.
Maintain all necessary records, forms, reports, and summaries in client files according to agency/funder standards.
Transport youth to and from services and other community services to facilitate access to services, when appropriate.
Support Aftercare Services by helping to connect youth and family with community resources after discharge from residential care to ensure educational, mental health, physical and psychiatric needs are met.
Performs other duties as assigned as needed.
Education & Experience High School Diploma or GED required.
Raise the Age Program: Bachelor's degree in Social Work or related field required.
Minimum 2 years’ experience in Human Services specializing in youth and family services required.
Special Requirements CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for at least 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Knowledge, Skills & Abilities Knowledge of community resources to support needs of youth and family.
Ability to complete all required documentation in a timely fashion according to established policies and regulations; essential for efficient information flow and program management.
Problem-solving and conflict resolution skills.
Ability to work independently and as part of an interdisciplinary team.
Meet high ethical and professional conduct standards toward all.
Physical Demands & Work Environment The physical demands described are representative of those needed to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities.
Must be able to work variable hours including evenings and weekends.
Physical requirements may include: occasional sitting, standing, walking, driving; continuous balancing; occasional bending, stooping, climbing, kneeling, pushing, pulling, reaching; lifting up to 50 lbs. weekly; carrying up to 55 lbs.; manual dexterity; exposure to temperature changes, dust, fumes or chemicals; use of PPE as required.
Special Considerations May be required to assist and physically restrain clients weighing between 50 and 300 lbs. and guide them safely. Restraints may last up to 15 minutes and may require repetition.
Pay range: $21.40 to $31.00 per hour, based on experience. This may include regional and/or department premiums.