Case Manager I – Volunteers of America Mid-States
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Location: Knoxville, TN
Position Type: Full Time, Hourly, Non-Exempt
Program: VOA Honor
Reports To: Program Director
Pay Range
Base pay: $34,000.00/hr – $35,000.00/hr
Overview
Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors, care for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.
We offer a comprehensive benefits package to employees who meet eligibility requirements.
Benefits
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
Job Summary and Qualifications
The Moral Injury and Preventing Suicide program assesses and attempts to stabilize Veterans who are experiencing suicidal ideation or at risk of suicidality. The Case Manager is a peer support worker, also working to train community partners on suicide awareness and prevention.
Minimum qualifications:
Bachelor of Social Work or a related undergraduate degree with less than five (5) years of related work experience; or
Five (5) years of experience in the field and no degree; or
A veteran with three (3) years of experience in the field.
Required skills and attributes:
Ability to talk and openly engage in discussion on suicidal ideation and harm reduction resources.
Knowledge, abilities, and skills in family needs assessment, access to local resources, advocacy, counseling, and working cooperatively with local service providers.
Commitment to the principles of the project; Veterans of the United States Armed Forces preferred.
Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills.
Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time between served counties.
Alignment with VOA core values: commitment, compassion, diversity, justice, and integrity.
Responsibilities
Provide outreach to community to increase awareness of suicidality.
Lead group sessions and community training classes.
Perform assessment, develop and monitor case plans, and conduct follow‑up activities.
Establish linkages with appropriate agencies and service providers.
Make referrals and coordinate with VAMCs and other service providers to provide health care and daily living services to participants.
Allocate resources to participants based on need.
Educate participants on supportive services availability and participant rights.
Assist participants in obtaining VA benefits and other public benefits.
Provide supportive services such as personal financial planning, transportation, income support, fiduciary and representative payee services, legal services, childcare, and housing counseling.
Demonstrate good clinical judgment in decision making regarding participants.
Relate to Veterans and their families in a culturally appropriate manner.
Perform Performance Quality Improvement duties as assigned by supervision & PQI Committee.
Advocate for the Veteran, integrating their needs and wants into their case plan.
Actively participate in agency committees, projects, and initiatives as required.
Assist with quarterly Case Record Review as needed.
Comply with all policies and procedures of the program and the Council on Accreditation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.