Job Description
When was the last time you changed the world? In Virginia Tech’s Division of Student Affairs, that’s exactly what we’re doing every day—guiding, nurturing, and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow. We’re currently searching for a Case Manager to join our Residential Well‑being team in Blacksburg, VA to help us in our mission. So, if you’re committed to advocating for students facing obstacles in their lives, please keep reading.
What You Need to Know About the Role
You’ll be joining the Residential Well‑being team; a department centered on creating intentional residential communities that are characterized by belonging, flourishing, compassion for self and others, and meaningful engagement.
You’ll report to the Managing Director for Residential Well‑being and Inclusion and the Associate Dean for Residential Case Management and Support, in a regular twelve‑month, 100% administrative professional appointment.
You’ll work closely with the Managing Director, Dean’s team, Housing Services, Cook Counseling Center, and other Residential Well‑being and university partners to support coordinated care and advocacy for students facing obstacles in their lives.
You’ll serve as a primary point of contact for identifying students who need support, including mental‑health issues, relationship conflicts, social adjustment, financial needs, academic challenges, and family concerns, among others.
You’ll triage issues, provide referrals, coordinate and communicate with partners, ensure follow‑up, and maintain thorough, accurate, and timely documentation.
You’ll work closely with Care Team, Student Conduct, and the Civil Rights Compliance & Prevention Education offices to coordinate care and elevate issues and concerns, as needed.
You’ll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division.
You’ll be offered a base compensation package between $48,000 and $50,000 with an on‑campus apartment or $54,000 and $56,000 along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!
Required Qualifications
Bachelor’s degree plus experience in a human services field or a Master’s degree in social work, counseling, psychology or a related field.
Experience advising and/or providing advocacy for individuals and managing confidential and sensitive information with a high level of discretion.
Demonstrate a positive outlook and the ability to work through obstacles, solve problems, maintain calm, and think outside the box in situations with a high degree of ambiguity.
Ability to interpret and apply policies and procedures through a student‑centered lens and to identify and address institutional barriers.
Demonstrate a deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student well‑being and development.
Preferred Qualifications
Experience advising and/or providing advocacy for students in a higher education environment.
Knowledge of student‑development theories and current issues college students face.
Experience identifying and addressing unmet needs of underserved and underrepresented communities.
Experience working with diverse populations of individuals in a complex, institutional setting.
Additional Details
Exempt: Not eligible for overtime.
Regular appointment type.
$48,000 – $50,000 with apartment or $54,000 – $56,000.
Work schedule: Monday – Friday 9:00 am – 5:00 pm plus on‑call nights and weekends.
Hours per week: 40.
Review date: 12/01/2025.
Additional Information
The successful candidate will be required for a criminal conviction check. Applicants must be authorized to work in the U.S. without the need for visa sponsorship now or in the future.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands‑on, transdisciplinary approach to preparing scholars to be leaders and problem‑solvers. A comprehensive land‑grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, a Graduate School, and an Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Non‑Discrimination Statement
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. For inquiries regarding non‑discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540‑231‑2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061. If you are an individual with a disability and desire an accommodation, please contact Robin Atkins at atkinsrw@vt.edu during regular business hours at least 10 business days prior to the event.