JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.
Essential Functions Assists with conducting food pantry services to prevent and resolve client food insecurity.
Provides information and referral to clients on food pantry services and other social services over the phone or in person.
Assists with coordinating all food pick-ups and donations.
Assists in collecting all donations for holiday events.
Coordinates all foods donated into the site as well as coordinates Mercer Street Friends food pick up.
Screen potential clients to assess their needs and provide warm referrals to interagency programs and other community social service providers.
Support case management services for prevention and emergency shelter placements.
OTHER DUTIES: As assigned by the program director
Knowledge/Skills/Abilities Basic knowledge and understanding of case management
Basic computer and software skills and experience
Complete work with accuracy and meet deadlines
Communicate effectively, both verbally and in writing; understand and follow directions
Provide a high level of customer service
Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff
Knowledge of community resources is highly desirable
SUPERVISORY REQUIREMENTS N/A
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Individual and Family Services