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Are you the orchestrator of order in a fast‑paced legal setting, adept at maintaining the harmony between demanding case management tasks and client‑focused services?
Do you seamlessly transition from managing complex legal schedules to handling high‑volume client intakes, all while upholding a professional demeanor?
Is your meticulous approach to administrative tasks complemented by a deep commitment to client care and service?
If you have any questions, please email recruit@crisp.co only.
Based in Dallas, Georgia, Lonati Law Firm excels in personal injury law, blending over 30 years of experience with a personal touch that treats each client like family. We are dedicated to securing maximum compensation for accident victims, earning trust and reliability through our client‑first approach.
As a Case Manager at Lonati Law Firm, you go beyond traditional legal tasks, directly impacting our clients’ lives. You'll provide both legal support and emotional care, ensuring our clients feel understood and supported.
Our mission is to challenge the insurance industry norms and support over 1,000 injured individuals in the next five years. We uphold values of honesty, accountability, results‑driven actions, consistency, attention to detail, and creative problem‑solving.
What You’ll Do
Full cycle, comprehensive case management: Conduct intake interviews → discovery/fact finding → treatment phase management → negotiation/settlement/payments
Proactively communicate with insurance carriers, medical providers, and other necessary entities – manage these relationships and ensure treatment is commensurate with injuries claimed throughout the case
Assist clients in treatment coordination and educate clients regarding treatment when necessary
Handle financial aspects of cases
Negotiate cases within parameters given by the attorney with favorable outcome to the firm
Self‑sufficiently order medical records and other key documents as necessary throughout the case
Draft and send all necessary key case documents such as Letters of Representation and Demands
Set up physical and digital files at case onset, and maintain them with meticulous, relentless updating
Get on the phone with a potential new client, sound confident, be a representative for the firm, and determine if the potential client is a fit for the firm
Draft Demands
Request medical bills
Own the entire case management cycle: Intake → treatment phase → settlement and payments
Client Advocacy and Communication
Serve as the primary point of contact, offering guidance and empathetic support.
Oversee all aspects of case management, fulfilling all stages along the way until successful case closure with an outcome favorable to the client and firm.
Decision Making & Problem Solving
Utilize your expertise to tackle complex case scenarios and operational challenges, demonstrating adaptability within legal frameworks and innovative problem‑solving abilities.
KPIs
Client outreach: minimally every 30 days, regardless of status update
Duration of days to get in records and bills from providers in the client flow
Duration of days to get demands out in the cycle flow
What We’re Looking For
Experience: Ideally 3–4 years of case management experience in personal injury law, with a profound understanding of client advocacy and knowledge of setting up claims and intake processes.
Results: Tangible, favorable‑to‑the‑firm outcomes (client satisfaction, quick turnaround, and financial gain) as a result of direct involvement in proactively managing the case.
Roster/Case Size: Managing 80–100+ cases at any given time.
Proactive and Growth‑Oriented: Eager to go the extra mile, shuns mediocrity, embraces challenges, and is committed to personal and professional growth beyond the conventional 9‑5 mindset.
Platform Familiarity: Past utilization of legal‑based client CRMs such as Filevine (or similar), GSuite, O365.
Detail‑Oriented: A professional who excels in managing complex details within legal processes.
Adaptable and Resilient: Comfortable in an evolving environment, eager to embrace challenges.
Self‑Reliable and Proactive: Autonomous, thriving in a fast‑paced environment, and possessing a growth mindset.
Culture:
The right attitude
The right capability
The *want* and *desire* to perform
Why You Should Work Here
Client‑Centered Approach: Become part of a firm that prioritizes the client experience, where your work directly influences positive outcomes and justice for those we serve.
Collaborative and Innovative Environment: Thrive in a dynamic setting that fosters creativity and innovative problem‑solving, encouraging collaboration and sharing of ideas among team members.
Commitment to Community and Ethical Practice: Engage in a career where your role extends beyond legal boundaries, contributing to the community and upholding the highest ethical standards in every case and interaction.
Empowering Culture: Join a team that values your contributions in an environment that promotes professional growth and mutual respect.
Impactful Work: Engage in meaningful work that genuinely impacts our clients’ lives, with numerous opportunities for personal and professional development.
Retirement: 401(k) with eligibility post one‑year tenure
Recharge: Paid time off, including standard holidays, Extra Birthday PTO
Join the Lonati Law Firm and step into a role that is more than just a job – it's a commitment to making a real difference. Here, you won't just be executing tasks; you'll be part of a compassionate family that deeply values the community and the individuals we represent. Our firm is not just a workplace; it's a place where passion for justice and client advocacy is at the core of everything we do. As a Case Manager with us, you're not merely an employee; you're a crucial member of a team driven by a shared mission to bring fairness, empathy, and results to those who need it most.
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