Overview
Advantage Behavioral Health provided pay range
This range is provided by Advantage Behavioral Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$65,000.00/yr - $70,000.00/yr
General Description
The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.
Tasks & Responsibilities
Essential Duties
General Case Management functions supporting client needs.
Coordinate daily case management needs assisting clients with securing resources.
Coordinate/facilitate Third Party records requests.
Participate in weekly Treatment Team Meetings.
Discharge & Aftercare planning.
Facilitate groups at least once per week.
Maintain weekly communication with client’s social supports.
Collects and records all information necessary for admission and extended stay review.
Obtain all applicable consents, financial agreements, and ROI’s.
Relationship building with all clients in residential services.
Providing AMA follow-up phone calls
Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls
Collaborate with Admissions and Clinical to assist in refer out process.
Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs.
On-Call/After-Hours Phone coverage and availability, as needed
Maintain communication with all alumni members
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
Interpersonal Relations: Create Meaningful Connections and communicate effectively with employees at all levels.
Take Accountability and accept constructive feedback to maintain positive working relationships.
Live in the Solution: use critical thinking to address problems and respond to feedback.
Be Professional: wear business casual attire according to the dress code policy.
Competencies
Adaptability
Customer Service
Decision Making
Dependability
Ethics
Interpersonal Skills
Crisis Intervention and De-escalation
Conflict Management
Organization Skills
Key Performance Indicators
Documentation of case management services within 48 hours.
Aftercare Planning coordinated, completed, and documented for every client.
85% of clients successfully connected to identified aftercare providers.
Completion of at least two case management services for each client in treatment.
At least one weekly phone call to each client’s support person.
Job Specific Competencies
Direct Clinical Services
3rd Party Management
Aftercare/Discharge Planning
Documentation & Charting
Service Planning & Execution
Performance Standards & Measurement
Compliance with essential and incidental duties
Compliance with company policies and procedures
Compliance with state and federal laws and regulations applicable to the business
Equipment, Tools & Machines
Use of computers, telephones, and other office equipment such as a printer and fax
Use of company network and email domain
Working Conditions
Air conditioned and well-illuminated office environment and outdoor environment
May have several responsibilities at once. Interaction with others is constant and can be interruptive
Work may be stressful at times due to high level workflow
Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs
Participates in educational training, orientations, or compliance programs as needed to maintain competency
If you must leave your employment with our company, we request clinical employees to give us at least 30 days of resignation notice in writing
Demands
Enthusiastic self-starter operating with sustained energy and showing great initiative
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc
Excellent interpersonal and communication skills, including ability to read and write in English clearly
Speak and listen effectively using proper grammar before patients, employees and business partners
Excellent organizational skills
Accepts constructive criticism well in an open and non-defensive manner
Ability to manage conflicting priorities and work under pressure
Ability to function independently and with flexibility
Ability to sit, stand, or walk for extended periods
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements
Qualifications
Education
Associate degree or college coursework related to this position is required
Bachelor’s Degree is preferred
Experience
2-4 years’ experience working in a Behavioral Healthcare Facility
Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required