Apply to the Case Manager – Family Scholar House role at Save the Family Foundation of Arizona.
POSITION PURPOSE
Save The Family’s Direct Services Programs are staffed with degreed Client Service Professionals. The Case Manager provides overall academic and family support to families participating in our Family Scholar House Program.
BENEFITS
401(k)
Company parties
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
KEY RESPONSIBILITIES
Ongoing case management in our Pre-Residential Program and Residential Program.
Regular meetings with the clients to complete the required assessments, understand and sign prescribed documentation, and work toward their academic and family goals.
Develop, communicate and monitor service plan goals with the family.
Collaborate with outside colleges and universities and connect clients to financial aid, scholarships, tutoring resources and other available supports toward their academic goals.
Assess client needs and barriers to long‑term self‑sufficiency and act as a liaison to the community, helping them find resources and support.
Assist with the completion of any paperwork needed for the client’s lease, property management, academic records, etc.
Maintain effective communication with clients to monitor progress and compliance; meet with client tenants at least twice a month, including a full in‑home inspection once a month.
Maintain organized client files (95% accuracy as documented by STF file audits) and produce reports/analyses of program effectiveness (case notes, assessments, income documentation, etc.).
Collaborate with the community to establish and maintain referral resources and educate the community about the Family Scholar House Program.
Record, enter, and monitor client data per contract requirements and ensure all necessary outcomes and program compliance are met.
Maintain detailed timekeeping and accurate client information to reflect budget spent per grant requirements.
Coordinate client tenant move‑ins/move‑outs and communicate with the team, including property management.
Provide a customer‑service‑focused effort to work with the public, volunteers, clients, and other staff members as needed.
MINIMUM QUALIFICATIONS
High School or GED required. A Bachelor’s degree in social services from an accredited college or university is preferred, or five years of related field experience.
Strong cultural competence for both cultural and economic characteristics.
Proficiency in grammar and spelling.
Excellent interpersonal communication skills.
Proficient in speaking, reading and writing the English language.
Cultural competence: treat everyone with dignity, celebrate diversity, and be inclusive of all people.
Valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record (frequent driving to job sites required).
21 years of age or older for liability insurance requirements.
Valid Arizona Fingerprint Clearance Card or qualification for a Level One Fingerprint Clearance Card.
Eligible to work in the United States of America.
Flexible availability: office hours are Monday through Friday 8 a.m.–5 p.m.; evenings and occasional Saturdays may be required.
OTHER KNOWLEDGE, SKILLS AND ATTRIBUTES
Commitment to the mission, vision, and values of Save the Family Foundation of Arizona.
Knowledge of academic and career choices to assist families in achieving their goals, including FAFSA completion and financial‑aid research.
Bilingual capabilities is a plus.
Self‑starter with excellent time‑management skills.
Collaborative teamwork with internal staff and external partners.
Familiarity with Save the Family’s service population, including diverse cultural and socioeconomic characteristics.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strict confidentiality.
Professional demeanor and appearance.
Consistently organized and flexible.
Willingness to work outside standard Monday–Friday 8 a.m.–5 p.m. hours, including evenings and occasional weekend hours.
NOTE
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job‑related instructions and perform job‑related duties as may be reasonably assigned by their supervisor.