Office Location: Green Country- Creek County 1700 South Main, Sapulpa, OK 74066
Experience Level: Extreme Customer Service
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer reliable workforce development and training solutions. Our innovative approach to delivering services, passion for the work we do, and commitment to ongoing quality have defined over three decades of exceptional results.
Your Impact
As a case manager with DWFS, you will work with job/career seekers to ensure they have the skills and resources to find and maintain self-sustaining employment. You will help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.
Primary Objectives of Position
The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment.
Essential Job Functions
Interview customers to assess ongoing service needs, obtain occupational information, and explore employment opportunities and training.
Coach customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
Provide career advisement, including development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
Perform visits to customers' homes, training providers' sites, and employment sites.
Develop and implement service plans to meet customer needs; ensure service plans are maintained and updated as needed.
Coordinate service provider activities.
Implement prescribed program-related procedures and accurate case management.
Provide ongoing case management and serve as a liaison between customers and service providers.
Provide employment services on an ongoing basis.
Provide guidance and assistance to help participants retain employment.
Accurately document customer interactions through well-writen case notes in the automated system; ensure case files meet or exceed programmatic requirements; prepare reports as requested.
Address the unique needs and barriers of customers and create an inclusive environment by making appropriate referrals to workshops, assessments, and internal programs while ensuring equitable access for all individuals, regardless of needs or barriers.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Job Duties
This job description is not intended to be all inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor or other management as required. The company reserves the right to revise or change job duties and work schedules, including overtime, as business requirements dictate.
Physical Demands / Work Environment
Physical requirements include carrying/lifting up to 5 pounds frequently; up to 10 pounds regularly; and up to 25 pounds occasionally. Visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to drive a vehicle and operate computer keyboard and basic office equipment. Working conditions are primarily in an office environment with occasional travel.
Skills / Abilities
Basic computer literacy, including Internet and Microsoft Office products; keyboarding skills; ability to work in a team environment; excellent interpersonal and customer-service orientation; strong oral and written communication skills. Bilingual candidates preferred.
Additional Requirements
Valid driver’s license and adequate vehicle insurance coverage.
Equal Opportunity Employer
Dynamic Workforce Solutions is an equal opportunity employer. Programs and services are available upon request to individuals with disabilities. We are committed to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, combined with Extreme Customer Service, guide our efforts to serve our communities.