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Job Title: Career Navigator
Position Classification: Non-Exempt
Type: Full-time
Wage: $18.25 to $19.25
Office Location: Green Country – will service Tulsa, OK
Experience: Extreme Customer Service
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well‑trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer Service to provide outstanding outcomes for the people and businesses we serve.
Your Impact
As a case manager with DWFS, you will work with job/career seekers to ensure they have the skills and resources to find and maintain self‑sustaining employment. You will help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.
Primary Objectives of Position
Provide integrated workforce planning services to career center customers.
Aid customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills.
Develop and maintain contact with customers and service providers for service needs.
Help customers engage in self‑assessment.
Essential Job Functions
Interview customers to assess ongoing service needs, obtain occupational information, and explore the full range of employment opportunities and/or training.
Coach customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
Perform visits to customers' homes, training providers' sites, and/or employment sites.
Develop and implement service plans to meet customer needs. Ensure that service plans are maintained and updated as needed.
Coordinate service provider activities.
Implement prescribed program related procedures and accurate case management.
Provide ongoing case management and serve as a liaison between customers and service providers. Manage a comprehensive caseload of job seekers.
Provide employment services on an ongoing basis.
Provide guidance and other assistance to help the participant retain employment.
Accurately document customer interactions through well‑written case notes in an automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Job Duties
This job description is not intended to be all‑inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.
Physical Demands/Work Environment
Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment. Subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Skills/Abilities
Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer‑service orientation. Strong oral and written communication skills. Bilingual candidates preferred.
Additional Requirements
Must have valid driver's license and adequate vehicle insurance coverage.
Equal Opportunity Employer
Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.