Overview Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent and sustainable lives.
Position The Case Manager is responsible for providing goal-oriented support and individualized direct care and supervision of program youth. This role focuses on achieving individualized goals for the persons served through assessment, planning, advocacy, and coordination in a manner that reflects the mission, philosophy, and policies of Covenant House Missouri.
Responsibilities Establish and maintain appropriate boundaries and good relationships with youth.
Conduct client intake and administer assessments to gain knowledge of and support the progression of the youth.
Identify clients’ needs and develop individualized treatment plans that reflect the best interests of the client and ensure appropriate goals and objectives.
Initiate crisis intervention counseling for youth and families as needed.
Collaborate with interdisciplinary team to identify the best approaches to servicing youth in Residential Programs; integrate and support a Trauma-Informed culture through treatment planning and daily interactions, advocating on behalf of individuals according to their needs.
Provide information on and/or refer individuals to established and preferred public and private community agencies for additional services.
Develop, organize, and conduct life skills and group activities to prevent and resolve problems related to human development and self-care.
Transport and accompany youth to appointments outside of Covenant House Missouri.
Model positive behaviors and coping skills, using a strength-based approach and Trauma-Informed Care and Positive Youth Development principles.
Record and maintain required documentation according to agency policy and procedures.
Lead, plan, and facilitate team and individual meetings to share information regarding youth.
Administer medication and first aid per agency policies and guidelines.
Assist in planning, scheduling, and implementing on- and off-site residential activities.
Establish working relationships with team members to build trust and confidence; evaluate practices to ensure effectiveness in client progression.
Engage with volunteers and partners assigned to residential programs.
Participate in required trainings and staff meetings, completing at least 40 hours of training annually.
Act in accordance with all local, state, and federal laws and organizational protocols, policies, and procedures.
Perform other duties as assigned.
Working Relationships Regular contact with CHMO staff and outside agencies.
Education & Experience Bachelor’s degree in Social Work, Human Services or a related field or equivalent experience required; master’s degree preferred. Applicants with an unrelated bachelor’s or master’s degree but possessing direct relevant experience and/or competencies may be considered on a case-by-case basis. Minimum two (2) years’ experience preferred.
Knowledge / Skills The ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions.
The ability to lead and empower others into effective teamwork with a clear sense of direction and values.
The ability to relate to people at all levels and establish good working relationships with co-workers, supervisors, representatives of other agencies, and the general public.
Ability to express ideas clearly, both verbally and in writing, and to adapt to change in youth services contexts.
Flexible team player who can prioritize and manage multiple tasks.
Ability to design, plan, organize, and implement tasks within deadlines.
Results-driven with strong planning and organizational skills and attention to detail.
Ability to analyze and evaluate alternative solutions and approaches.
Fundamental knowledge in mental health, trauma, substance abuse, homelessness, etc.
Proficient in Microsoft Office, assessment tools, database systems, and Windows environment.
Work Environment / Physical Demands Moderate concentration and frequent interruptions.
Moderate noise level.
Moderate sitting, standing and eye strain, light walking, bending and lifting.
Equal Opportunity Covenant House Missouri is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHMO is committed to equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by law.
Salary: $17.16 - $20.28 per hour