Overview JOB PURPOSE: The Case Manager is responsible for using sound professional judgement and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established states and federal standards. Monitors assigned caseload of clients participating in program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with clients and/or staff; serves as advocate for clients in order to acquire services that will enable them to functionally cope with their environment.
Responsibilities Coordinate referral, service planning and documentation of services for assigned caseload.
Assist applicants with the completion and submission of their Program applications, including staffing mobile intake operations, as requested.
Review submitted applications for completion and ensure the program has received all documentation needed to perform a complete eligibility, priority, and DOB review.
Interview applications to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refer applicants to other agencies if not appropriate for program.
Develop client intake and case plan for clients; instruct clients in completing necessary paperwork including goals and/or budget forms; complete orientation check-off form and obtain release of information forms when appropriate; complete social history on new clients each week.
Provide weekly updates to all eligible applicants assigned to them in alignment with program guidelines to discuss and evaluate their progress; prepare accurate and up to date records.
Demonstrate knowledge of program from intake, through construction, and closeout and provide updates to applicants throughout their recovery process.
Conduct signing events, pre-construction meetings, and completion of grant agreements as needed and educate applicants on expectations and requirements around pre-construction and construction processes.
Stay actively engaged in program work activities during required working hours and ensure all daily tasks, assignments, and case updates are completed in a timely manner.
If assigned Duplication of Benefits Case Management review responsibilities, complete reviews in a timely manner in alignment with overall, monthly, and weekly program goals. Adhere to all HUD and Program DOB policies and requirements and ensure that all potential duplications of benefits are identified and captured in the system of record.
Maintain a QC pass rate for all tasks of 90% or higher.
Refer clients to appropriate programs or other agencies based on clients' needs and in accordance with their program plan.
Meet all deadlines required by program supervisor and partners.
Meet all federal and state regulatory guidelines and standards applicable to this position.
Maintain a caseload in accordance with agency policies and procedures contract standards.
Maintain a minimum number of weekly contacts with clients.
Engage and involve client in the casework process.
Participate in weekly case staffing with case managers.
Maintain confidentiality in all areas of the service population and program operations.
Other duties as assigned.
Demonstrate exceptional customer service, in everything you do, by placing the child, family, veteran or client first to support our mission to “Empower people to build better lives for themselves, their families, and their communities.”
Essential Qualifications EDUCATION: Required — 4-year bachelor’s or undergraduate degree from an accredited program/university, preferably in Social Work, Psychology, Criminal Justice, Sociology or related field. Preferred — graduate degree from an accredited program/university in a related field.
EXPERIENCE: 1+ year related experience and/or training including experience working in crisis intervention. Proficiency in Spanish/English (written and spoken) required. Preferred experience working in a social or public service environment with case management experience.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as determined in the employer's sole discretion.
LICENSES: Driver's License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.