Case Manager - The First
Fulltime | Location: Pittsfield, MA | Compensation: $21/hour
Position Summary
The Case Manager plays a vital role in supporting guests at The First by providing direct engagement, case coordination, and resource navigation. This position ensures that the day-to-day operations of the space run smoothly and that all guests are welcomed, respected, and supported in a manner consistent with our mission and values.
Key Responsibilities
Client Support & Case Management
Build trusting relationships with guests through consistent, compassionate presence.
Conduct intake and needs assessments to identify individual goals and priorities.
Provide ongoing case management including referrals, housing applications, benefits coordination, and service navigation.
Collaborate with community partners and agencies to connect guests with housing, behavioral health, medical, and employment resources.
Support crisis de-escalation and conflict resolution using trauma-informed and harm-reduction approaches.
Program Operations
Assist in the daily operations of The First, including guest check-in, meal and supply distribution, and maintaining a clean, safe, and welcoming environment.
Participate in team meetings, safety reviews, and program planning activities.
Document interactions, referrals, and outcomes in accordance with agency policies.
Help implement and uphold program policies that support accessibility, safety, and inclusivity.
Identify and communicate emerging needs or trends among guests to inform program development.
Collaboration & Community
Work closely with the Program Director and peer staff to ensure coordinated, high-quality support for guests.
Participate in community outreach and engagement activities as needed.
Contribute to a team culture grounded in equity, mutual respect, and shared responsibility.
Qualifications
Experience providing direct service to individuals experiencing homelessness, poverty, mental health, or substance use challenges preferred.
Strong understanding of trauma-informed care, harm reduction, and housing-first principles.
Excellent interpersonal and communication skills; able to engage effectively across diverse populations.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Proficiency in basic computer use and electronic documentation.
CPR/First Aid and Narcan training (or willingness to obtain).
Commitment to equity, inclusion, and person-centered service delivery.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Tuition assistance
Generous PTO (time-off) package.
Comprehensive health and dental insurance plans.
Life insurance and long-term disability insurance.
403(b) retirement plan.
Tuition remission for eligible classes.
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
Opportunities for career development and advancement.
And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.