Overview Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.
Make an impact in your community!
Work schedule Full Time, 40 hours per week. Typical schedule is Monday – Friday, 8:30am – 5:00pm or 9:30am – 5:30pm (flex). The initial 2-week training is in-person at a Hopelink worksite. After training, the role is hybrid with some in-person and some remote options available (typically 3 days onsite and 2 days remote). Schedule is flexible to some extent. Case Managers may need to provide client coverage at other Hopelink sites.
How to apply: Go to www.Hopelink.org/careers
The career opportunity Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time-limited housing programs as well as community-based settings. The primary goal is to help families through their own resilience to make positive life changes and substantial progress towards self-sufficiency, with a focus on increasing income and obtaining and maintaining permanent housing.
The ideal candidate will be flexible, compassionate, excited to learn, and a team player who works well in a collaborative team environment alongside community partners. A combination of on-site and remote options is available after training and job proficiency is demonstrated. Case Managers may need to provide client coverage at other Hopelink sites.
Qualifications / What we are looking for Experience working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, youth, and/or veterans.
Two years’ experience in social services or a community-based organization; housing case management experience preferred.
Knowledge of subsidized housing resources and housing systems to address family homelessness (preferred).
Computer skills required (Word, Excel, Internet). Office 365 and Teams, Zoom, SharePoint, databases.
Introductory knowledge of human services client assessment methods, principles, and techniques.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Reliable personal transportation, a valid driver’s license and proof of auto liability insurance.
Bi-lingual candidates are encouraged to apply.
What you will be doing (Responsibilities) Manage a moderate-size caseload of around 15–20 families.
Interview and determine the needs of families and individuals in various life domains.
Develop case management plans in collaboration with families and individuals.
Assist families and individuals with identification and achievement of goals, including addressing barriers to success.
Make appropriate referrals and coordinate services with community agencies based on client needs and interests.
Ensure service interactions are conducted with a trauma-informed perspective (training provided).
Provide ongoing case management support through regular meetings, monitoring progress toward goals, helping clients identify strengths and utilize problem-solving skills, and maintaining support networks.
Provide a safe environment in which families and individuals can learn to anticipate outcomes of their decisions.
Make mandated reports as required by law. Maintain paper and electronic case records.
Actively participate in departmental and agency-wide meetings and committees as appropriate.
Compensation & Benefits Compensation: $25.00 / hour
Up to 10 paid vacation and sick days annually and 10 paid holidays.
Up to 7 paid float days available to use immediately; dependent on hire date and hours per week.
Medical, dental, and vision benefits after 1 month waiting period.
Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage.
Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.
Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.
Annual Performance Reviews with Merit Increase Opportunities.