About the Role Case Manager (BHT) at Resilient Health is a critical position that delivers high‑quality patient care by coordinating behavioral and medical services for members with mental illness and/or addiction.
Responsibilities Participates in the assessment, evaluation and planning of patient care.
Develops individualized service plans for participants.
Provides community and home‑based services to enhance and achieve treatment goals.
Develops, facilitates and coordinates meetings, staffing’s, case conferences and other meetings as appropriate.
Provides referrals to outside providers and assists in securing a variety of social services, including, but not limited to, relapse prevention services, medical care, and general assistance.
Maintains a minimum number of documented client contact hours per week.
Maintains appropriate documentation (charting) and documents accurately and timely in accordance with agency and funding source requirements.
Communicates with the participant (or family member) to coordinate consent to care, releases and/or referrals for provider care which includes behavioral care, general medical care, community resources, educational, social, judicial and other state agencies.
Coordinates transportation of participants to and from appointments when appropriate.
Consults with treatment staff to coordinate effectiveness of services contained in the participant's individual service plans and make adjustments where needed.
Provides outreach and follow‑up on crisis contacts and missed appointments.
Meets with service providers to review utilization and monitor member progress towards program goals.
Provides participant advocacy and education as needed, to ensure delivery of required services.
Develops transitional service plan (including discharge planning) with members, prior to reentry into the community.
Qualifications Behavioral Health Technician (BHT) required (must be 21 years old):
High School Diploma or equivalent and six months of full‑time behavioral health work experience or internship or Peer Support Certification, or
Associates Degree and three months of full‑time behavioral health experience or internship or Peer Support Certification, or
A BHT Certificate from an accredited college/university, or
Bachelor's Degree, or
Master's Degree
Bilingual preferred
Valid driver's license
Valid CPR/First Aid certifications or ability to obtain within 30 days of hire
Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
Three‑year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements
Where You Will Be Working 1415 N. 1st St., Phoenix, AZ 85004
What This Position Pays $20.39 - $22.62 per hour, depending on education and experience
Benefits Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
14 paid holidays
Excellent quarterly incentives
403(b) with company match
Medical/Dental/Vision Insurance
Short and Long Term Disability
Life Insurance
Licensure reimbursement
Employee Assistance Program
Voluntary insurance for critical illness, accident and hospitalization
Pet insurance
Legal and EEO Statement Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodations for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief.