Overview The Case Manager role at BK Behavior Ventures sits within the client operations team. This position has direct responsibility for overseeing a designated caseload, with primary objectives to facilitate seamless service delivery, ensure appropriate staffing, and provide support and guidance to families and providers on the team.
Responsibilities Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport from intake through the end of services, including monthly check-ins.
Provide guidance and support to the providers to enable them to deliver optimal care to families.
Proactively address and resolve service-related issues and challenges that may arise.
Ensure the prompt receipt of patient progress reports.
Assist with obtaining insurance authorizations.
Monitor utilization and ensure authorized hours are effectively utilized.
Collaborate with recruiters to hire staff and ensure timely, suitable case staffing.
Conduct candidate interviews and maintain ongoing communication with successfully hired candidates throughout onboarding.
Thoroughly record and document all interactions and correspondence with both clients and providers.
Maintain up-to-date client databases and documentation.
Participate in team meetings and incorporate suggestions to improve the department.
Adhere to company policies and procedures, uphold ethical standards and client confidentiality, ensure HIPAA compliance, and comply with applicable laws.
Requirements Proficiency in documentation, organization, and tracking
Exceptional attention to detail
Decision-making; ability to multitask
Positive attitude
Computer proficiency
Quick learner and ability to work in a fast-paced environment where deadlines must be met
Benefits Competitive compensation and benefits package
Friendly office environment
Great exposure to the field of Applied Behavior Analysis (ABA)
A rewarding position seeing the results of children with ASD reach their full potential
Full Benefits package
Health insurance paid 95% by the company
Dental, Vision, and Life Insurance
401K with a company match
Holiday Pay
PTO
Location Omaha, NE
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care